Lotte Duty Free (T3 Arrival) — Local services in Singapore

On December 13, 2023, I had the pleasure of interacting with Rebecca, and I must express that my experience was exceptional. Rebecca left a lasting impression on me with her outstanding knowledge, friendliness, and expertise in the realm of alcohol.

From the moment I approached her with my inquiries about certain alcoholic beverages, she greeted me with a warm smile and exuded an approachable demeanour, instantly putting me at ease. What impressed me the most was her wealth of knowledge concerning the vast selection of alcoholic products available at the store. She was able to answer all my questions with utmost confidence and clarity, demonstrating a deep understanding of the various brands, types, and flavour profiles.

Knowing one's craft is crucial in the world of alcohol, and Rebecca certainly excelled in this department. Her ability to guide me through the extensive range of spirits, wines, and beers was truly commendable. Not only was she well-informed about the popular options, but she also went the extra mile to provide personalized recommendations based on my preferences. Her attention to detail and genuine desire to assist customers in finding the perfect beverage was truly remarkable.

Furthermore, her friendly and welcoming nature made the entire shopping experience enjoyable and relaxed. She patiently listened to my requirements and preferences, ensuring that I felt valued as a customer. I was particularly impressed by her willingness to engage in conversation beyond the mere transaction, showing a genuine interest in getting to know her customers on a personal level.

Overall, my interaction with Rebecca was outstanding, and I highly recommend her expertise to anyone seeking a delightful and informed shopping experience in the world of alcohol. Thank you Rebecca, for your exceptional...

Long overdue 😅 Last month, I was catching a morning flight at Terminal 4. Was searching for a popular Japanese whisky which I wanted to gift a friend. I saw a sales lady nearby (with a scowl on her face 😠) All the other sales staff were with customers, so apprehensively I approached her and inquired politely. The scowl on her face turned into a look of distain, and she abruptly told me that it was out of stock. She told me in the most condescending manner, looking at me up and down twice. I walked away and decided to ask another sales person. The next sales person upon hearing my query told me he would check. Unfortunately, he went and check with the same lady! She looked at me and turned to the salesman and exclaimed ‘NO MORE STOCK’ and turned away. At this stage, I gave up and decided to browse the perfume section. About 10 minutes later, the salesman came walking briskly towards me with the bottle in his hands. IMAGINE MY DELIGHT! 😃 He said he wanted to make sure so he went to the store room to check, and when he found it, he dashed out hoping he could still find me. Oh my! What awesome customer service! He made my day. LOTTE, it would’ve been another bad review for the company if not for him. He certainly went the extra mile. I also want to mention that ALL the staff there were friendly and helpful with just one exception. I don’t know her name, but she looked in her 20’s, fair, slim and is Vietnamese. Please give her more training in customer service. Meanwhile, I want to thank the salesman by the name of Mark Chan. You’re certainly an asset to...

Three cashier tending to one, with the ability of none.

The staff were operating at a very slow speed. The Queue was long and three cashiers were tending to one customer whose payment failed. They stood idle while the customer settled the application for payment, causing the queue to stall. Only after 10 minutes have passed did one of them leave to open a new counter for payment. It was horribly unproductive and a waste of time.

The staff was unhelpful as well. Due to the situation mentioned above, we wanted to switch counter. But as we preferred to use cash payment, there were only selected counters we could queue at. There were no signs indicating cash payment and to make sure we were queuing at the right place, we enquired one of the sales associates. He gave a short and crude answer stating that we couldn’t queue at the next counter for payment and left. However, the other counter did accept cash payments. He failed to inform us on this and left us stuck in the same queue waiting.

Overall, just poor quality...