Food Lover's Market Hillfox — Local services in Roodepoort

Had a very disappointing experience yesterday at the sushi bar. Family of 5 of us came hungry especially to have sushi, there were other customers too. We ate the colour plates of sushi, and the lady making the sushi made very little while we were there, and stood around doing nothing until it all ran out (there was not a lot to begin with) thus we had very little to eat. We told her that we would continue shopping in the store and come back a little later for more, and even said which types we enjoy. We were gone again for a further 20 - 30 min, and when my husband came to check she was busying herself doing nothing! She also had a very sullen and unfriendly attitude like she was doing all the customers a favour, and had to ask for ginger, wasabi, which she prepared silently without any friendliness at all. I get the distinct feeling she stopped making sushi when it all ran out so that the customers would go, so she would not have to make more. We all left still hungry, and probably spent half of the money we were prepared to spend. Will not make an effort to come all the way to Hillfox again. You used to have a proper suhsi chef that kept the sushi coming. Now a miserable looking employee that seems to make everyone feel like she doing favours. Also your conveyer belt is broken,and thus we needed to ask her to pass sushi from the other side. Very embarrassing when there is other customers...

Food Lovers going from bad to worse. Prices keep increasing but quality keeps decreasing. Bought peaches there yesterday. Berated the packer who kept piling more and more onto already packed shelf, putting fresh peaches right at the top of the shelf where buyers cannot reach them, leaving me to take from the lower pile. Got home, sliced open two peaches to find them bruised and rotted inside. Why keep piling fruit and vegetables on top of each other on the shelves?! They get no air, bad ones rot good ones! There is NO supervision of the packers. They just do as they please. No loose glace cherries available at the dried fruit and nuts pick n mix area. Why? Because this shop wants to get rid of the tubs of glace cherries they were sellingover Xmas period at an exhorbitant price! 2litre milk has shot up from R26 to R32. Cheese gets wrapped in layer upon layer of plastic and left out of the fridge for consumers. The plastic wrapping then makes the cheese sweat and it goes off. If I ask for a piece of cheese to be freshly cut I get told they don't do it. Lower income groups and pensioners are already struggling under the economy yet we have to pay premium prices for produce which gives no value for money. I hereby BOYCOTT Food Lovers. I refuse to pour further money into a shop which has no interest in caring for shoppers. What has happened to customer care...

Just had a really upsetting experience. For the last 3 years I have travelled from Rivonia to Hillfox, 23km away. Spend approx R180 000 pa (we run a small hotel) Our discount has been 5% on everything - from day dot. After spending 3 hours doing the shop, I go to the till and the discount has been dropped to 2,5% I ask the new cashier to call the supervisor (new - 3 months) who says No! I ask her to call the new store manager, who also says No! I explained that even during his last 3 months at the store, I had received my 5%. I asked him why, if the store was struggling, did he not come to me and discuss this, preferably before my shopping and not after... The service has always been excellent and so much so, that every week I spend the 5% saving on tips for the packers, car guards and sometimes buy food items for the staff. The rest of the saving goes towards petrol getting there. As public expendable income gets less and less, management will need to revise how to handle customers and their money more effectively. I called Head Office Customer Service in Cape Town to lodge a complaint - will be interesting to hear how they resolve...