Alicante-Elche Miguel Hernández Airport — Local services in Elx / Elche

Psychological and Human Impact (on the day of the power cut) – My Personal Experience

I felt helpless: Not being able to provide even a bottle of water for my own children deeply hurt me as a parent. I wanted to make them feel safe and comfortable, but I was powerless to do so. (I didn't have cash in Euros, I had pounds and my bank card but only acceptable payment was cash in Euros)

I experienced intense stress and panic: The systems being down, the inability to reach anyone for help (Easyjet help line or the chat on the app), and the poor internet connection all pushed me into a state of panic. (We couldn't reach anyone over the phone or on the application to ask for help because the staff at the airport could do the check-in, and there was no one saying they would figure out what to do. They kept saying they can't do the check-in and they don't know what to do)

I felt alone and abandoned: In an airport of this size, with so many passengers stranded and no organized support, I felt forgotten and insignificant.

Trying to appear strong for my children was exhausting: While I tried to comfort them, I had to suppress my own fear. Their words—"Everything will be okay, Mum"—made me both proud and heartbroken. They should never have had to carry that emotional burden.

The kindness of a stranger buying us water was both heartwarming and heartbreaking: This small act of generosity deeply moved me; it was a reminder that humanity still exists. Yet, being in a position where I had to rely on a stranger left me feeling embarrassed and inadequate. (I asked a man to exchange my Pounds £ with his Euros € because I was going to buy water for my children. The man insisted to pay for water himself and didn't accept any money from me)

My trust in institutions was shaken: The inability of both the airport authorities and easyJet staff to manage the crisis effectively undermined my sense of security and confidence in these services. ( The staff at the airport didn't know what to do, they couldn't check-in and didn't have any other option for me until we saw a lady with blank boarding passes. We asked her to fill in for us so that we could pass from the security. There should be any other option for payment to purchase food and drink in this kind of situations for those who doesn't have cash in...

As a disabled, elderly person, I want to report how staff working at Alicante-Elche Airport in Spain provided exceptional service during my trip to Paris for a barge trip in Burgundy in April 2024. This was is contrast to my abysmal experience at Spain´s Valencia airport in September 2023 when I was flying to Istanbul for the annual, iconic Venice Simplon Orient Express train from Istanbul to Paris. For the Istanbul flight, I did not realize one needs to reserve disabled assistance in advance, and even though I was clearly disabled, the staff sent me in 3 large circles of the area for ticketing, checking in luggage, and going through security. When I arrived at Alicante airport for my Paris flight, they had my reservation for handicap assistance and a designated waiting area which was fully staffed. They helped me with checking in for the flight, and instructed me to wait until we were ready for the next step. In the meantime, staff kept an attentive eye on the waiting passengers. When my attendant came, he was very friendly and professional, and put me in a wheelchair. He explained the impending process. When we got to the security screening, he assisted with getting my luggage on the rack to be scanned. He poured the water out of my bottle, and after clearing the security check, he cleverly went to the water fountain and refilled my water bottle. We proceeded to the boarding area, and he asked if I would need assistance with boarding, but I said as long as someone could put my carry-on luggage in the overhead storage, I would be fine. He was fantastic. If you are disabled and flying, make sure at the time of your booking you also book for disabled assistance on the airline´s website. The website will ask for all the information to determine what services they will need to provide. When I returned to Alicante from Paris Orly airport, the Orly airport staff did an adequate job, but it was not even close to the stellar service I received in Alicante. In a few weeks, I will be heading from Alicante airport to Portugal, followed by exploration of northwest Spain, so I am looking forward to another great airport check-in at Alicante, something one cannot normally say.#Alicanteairport #Alicante-Elcheairport #disabledairtravel...

Alicante Airport is, overall, a very pleasant surprise. It’s clean, modern, spacious, well organized, with plenty of shops and reasonably priced restaurants. The staff, in general, are friendly and professional.

However, I must report the completely unacceptable behavior of a security agent, identified by the number 27, on duty on 06/08/2025 at 5:45 a.m.

I’m fully aware that I don’t speak Spanish, but in an international airport, that’s a common situation. I speak English and French, and I can get by with gestures. This agent clearly didn’t appreciate that I didn’t immediately understand what he was asking. He reacted aggressively, snatching items from my hands without any care. I experienced it as a form of assault. If my family hadn’t been there, I know the situation could have escalated into something more physical — and frankly, had that happened, I would’ve had every right and every chance on my side. He was in the wrong from start to finish.

He asked me to open my bag, which I did without any issue — I respect that he’s doing his job. He then told me to follow him, leaving my personal belongings (watch, phone, earbuds, wallet) unattended on the conveyor belt. Thankfully, my wife and children were able to collect them. Of course, he found nothing. I had nothing to hide.

After that, he became irritated again because I wasn’t putting my things back quickly enough for his liking. His behavior was simply stupid — needlessly aggressive and completely out of line.

Let me be clear: he is a security agent, not a police officer. He has absolutely no authority over me, especially without any valid reason. His attitude was not only unprofessional — it was downright idiotic.

I later observed him acting the same way toward other passengers. So clearly, this wasn’t an isolated incident.

I sincerely hope this review reaches his supervisors. The behavior of this agent — number 27, on 06/08/2025 at 5:45 a.m. — does not reflect the professionalism of the rest of the airport staff. This agent clearly needs to...