Safari Mall Sharjah — Local services in Sharjah

I recently had a deeply frustrating and disappointing experience at Safari Mall - First store mobile shop. I purchased a mobile phone on 20-09-2023, and to my dismay, the device was clearly damaged when I received it.

Not only was the phone in a less-than-optimal condition, but what made matters worse was the shop's response to the issue. When I approached the customer service team to address the issue, I was met with a dismissive attitude and a complete lack of willingness to take responsibility for the faulty product they had sold to me.

The most concerning aspect of this experience was the store management's total refusal to replace the damaged phone. Despite providing ample evidence of the phone's condition upon receipt, they refused to acknowledge their mistake or take any corrective action. Their lack of accountability and unwillingness to address the issue in a professional and customer-centric manner was extremely disheartening.

Additionally, the attitude displayed by the management and staff was unprofessional and far from what one would expect from a reputable mobile shop. They were unhelpful, uncooperative, and seemingly indifferent to my predicament as a customer who had been sold a damaged product.

I am deeply disappointed with my experience at First stop mobile shop. Not only did I receive a damaged phone, but the shop's refusal to take responsibility and their poor customer service have left me with a bitter impression of their business. I strongly advise potential customers to exercise caution and consider alternative options when making purchases from this establishment.

My overall experience with Fist Stop mobile shop has been nothing short of a nightmare, and I feel compelled to share this review to alert others to the subpar service and disregard for customer satisfaction that I...

The largest malls in the northern emirates with a premier shopping and entertainment destination in the Sharjah Spanning over 1.2 million square feet.

Shopping Experience: The mall houses over 250 retail stores, featuring a mix of global and local brands. Fashion enthusiasts can explore outlets like Parisian, GAP, and LC Waikiki, while electronics shoppers have options such as Sharaf DG and Sony. Additionally, Safari Mall boasts one of the country's largest department and furniture stores, offering a wide range of products to cater to diverse customer needs.

Dining Options: Visitors can indulge in a variety of culinary delights at the mall's food court, which includes multi-cuisine restaurants like China Town Restaurant, Chicky Wok, Pathaayam Restaurant, and Yellow Pepper. For quick bites, fast-food outlets such as Hot Grill are available, along with cafes like Café Bateel and Tim Hortons for coffee and snacks.

Entertainment and Facilities: Safari Mall offers entertainment options for all ages, including Green Park, a play area with video games and other activities for children, and Fun House for a joyful day out. The mall also provides ample parking facilities, free Wi-Fi, and ATMs for visitor convenience.

Location and Accessibility: Strategically situated along Sheikh Khalifa Bin Zayed Al Nahyan Road, Safari Mall is easily accessible from Dubai, Ajman, and Umm Al Quwain. Its location ensures direct access from major roads, making it a convenient destination for shoppers across the region.

In summary, Safari Mall Sharjah offers a comprehensive shopping, dining, and entertainment experience, making it a must-visit destination for both residents and tourists seeking variety and quality...

Dear [Safari Mall Customer Service / Manager],

I am writing to express my deep dissatisfaction with the service I received at the Safari Mall Furniture Section during my recent purchase of a sofa set and dining table set.

At the time of payment, I specifically inquired about the Tabby installment option, but I was informed that only card payments were accepted. Later, I noticed the credit card installment plan option and requested the cashier to process it. Unfortunately, the cashier informed me that it could not be done from their side and advised me to call the bank.

After contacting my bank, I was told that the installment request could only be initiated by the merchant. When I explained this to the furniture section, I was told to send an email. I sent the email immediately, but I have not received any response to date.

Today, I tried calling the furniture section again and requested to speak with a supervisor or manager. I was kept waiting for over half an hour, and eventually, the line was disconnected. This was extremely unprofessional and frustrating.

From the beginning, it was clear that the cashier and even the manager present during payment lacked knowledge of installment plan procedures. Moreover, the manager’s behavior was dismissive and rude, which made the entire experience worse.

As a loyal customer, I expected better service and professionalism from Safari Mall. I request you to kindly look into this matter seriously, provide me with a clear resolution regarding my installment plan request, and take appropriate action to improve customer service standards in your furniture section.

I look forward to your prompt...