Brand Max — Local services in Bolsover

So here was my experience at this outlet. The things on the 1st floor are massively discounted, which is good in a way but they aren't barcoded appropriately. They put a price tag on the item which is different from what's shown in the discount leaflet on the shelf. When I was at the payment counter, the staff said "Oh they have reduced them further haven't they". We often need to take photos of the items on the shelf as proof of price reduction, which indicates the whole system isn't managed properly.

Secondly, when the store was about to close, I was checking a few items on the 1st floor. One of the staff members walked towards me and said "the store is closing soon. You have already been told once" and started staring at me for really long and walked away. His tone and gesture were rude and were absolutely lacking customer service. This is the second time your staff is behaving this way which makes me wonder what kind of training you guys provide...

Purchased Hunter boots from shirebrook outlet. Cashier very rude, rang another item through the till which I had said twice wasn’t mine. Huffed when she had to void this item. No eye contact, no please or thank you, handed over £120 for a £113 total, she counted it 3 times, asked a colleague to count it, then put it in the till and gave me the receipt…. No change. When I pointed this out, she again huffed and muttered, she at no time apologised infact gave dirty looks. When the manager arrived I politely and quietly asked if they do customer service training, his attitude was as bad, and stated “why’s that then?” I began to explain my grievance, he totally ignored me, when I said to the cashier, you have reacted as if it was my fault her answer was ‘well i did then’ . Do not expect a good experience with some staff here, no manners, rude,...

What can I say this place has some hidden gems in fact many hidden gems you've just gotta be willing to do some rummaging.

They've got an upstairs section as well which seems to be like a flannels reject area, tbh inwas shocked I seen some guisippe zanottis which looked like they'd seen better days I was shocked. It was like a charity shop the shoes looked like they belonged on depop.

When you do find something you like its you vs a northern road man on who can grab the bargain first. Then when actually in hand you feel heartbroken because its either ripper or got some find of bodily fluid on it! Not the one at all.

There was some designer accessories and shoes (worn) all over priced a damaged gucci cap with no metal top stud was going for 150. What a pisstake.

On the other hand the staff are all super friendly and...