Lidl — Local services in Bristol

I only went here to complain. I sent my 15yo nephew to get 2 items. The security guard followed him around the store and accused him of stealing cookies and searched his bag. He also used several swear words at my nephew when the bag proved to be empty. He hadnt even left the store and he most certainly hadnt stolen anything. The asst manager i complained to was useless. No apology. Took me to an area outside of the staff toilets and attempted to take notes on a scrap of paper and said my name wasnt necessary. He couldnt quote the complaints procedure and had to make a phone call to ask what to do. I am disgusted. Whilst the security is a seperate company, they are employed by Lidl and as such, should show customer focus. They should also know the rules regarding accusations of theft and when to search, ie, when the suspect has left the store! And im sure decent security with SIA qualifications would not use such language when there was no need. I.shall be taking this up with the manager tomorrow and with head office. As a retail Area Support Manager myself, i find this whole episode shocking amd quite...

BISHOPSWORTH branch. VERY unprofessional, unfriendly and unhelpful staff. Before masks were enforced all staff bar one gentleman wore one (who is the opposite to the above), they do not adhere to social distancing at all. Most of the check out staff hardly speak, smile or wait for you to unload and then load your trolley. They pile up your shopping and go as fast as they can. When asked politely to please wait for me to catch up you either get no response or some sarky comment. Shopping is not enjoyable but a stressful experience here. I have shopped with Lidl for many years but I have decided to shop elsewhere. I would suggest you give your staff some customer care training and remind them that we, the customer, pay their wages. I have no pleasure in leaving such an awful review but I have come to the end of my tether with...

3rd time recently I've been here and no carrier bags.. Oh I lie, there was, at £1.75 each! Yeah sorry lidl, sometimes I don't plan to go shopping I just think on my way home, I'll do a big shop today only to get to the tills to find you expect me to spend over £5 on carrier bags!!! Then when I grab the basket I was using your laughable security guards get funny, telling me I can't take it out of the shop.... If I do come back then next time I'm going to hold up your queue (or you can move to another checkout) while I do 8 trips from your...