Domino's Pizza - Birmingham - Rubery — Local services in Bromsgrove

Absolutely terrible service, and is every time I use this store, if it were possible I would give it 0 stars, not only did my online order not get prepared for my collection I was then accused of being a liar by the 'manager' Ammar, He asked for evidence of my order (which I provided) he then proceeded to advise that it doesn't show the date of order, so I may not have ordered it at all, not once was there an apology nor a solution to rectify the situation, instead I had 4 staff members at different points throughout my time in the store passing their own judgement on the situation, when I asked to speak to just one of them I was advised that they 'all work in the store so they can pass their opinion'. I asked for the franchisee's name so that I could pass on my grievances but Ammar refused to provide this information, instead advising me to look online, now, if the information is available online why can this not be provided in person (other than trying to be deliberately obstructive) on the whole a very unpleasurable experience and one that I shall not be repeating as I will never use this store again, I would rather drive 5 miles to a store that cares about customer service than be faced with an individual that clearly has a need for customer service and empathy...

I do like the food. But the driver always expects to keep the change, you have to ask for your change. I order dips and they never come and I always have to phone up and tell them although sometimes I can't be bothered and just the £1 or whatever it is for 3 dips. Other disgusting thing is when I went in there and the man cleaning a hot side with a wet cloth, the cloth obviously had dried from the hot side, he then spat on it and carried on wiping some more, it was around or it was my birthday, a few years ago. I walked out and havnt been back (to this one - rubery) since. I ordered delivery from another one elsewhere and driver still expected to keep the change and I still didn't get my dips. Like the pizzas don't cost enough! I am hoping there is new management of at least new staff...

Placed an order about 5 to 9. Watched the tracker and also sat watching out the window. No delivery guy came to the door! Rang up at 10.20 after still no order and the tracker said it had been delivered. The person on the phone then said he had come to the door and we didn't answer. Not being funny but not gonna spend £20-£30 on pizza etc and then not bother answering. The tracker might I add said it was right on our road - great customer service and lying. Spent 15 years in pub trade and always made sure I tried to make my customers happy!!! To add you then eventually delivered it and it was all good and I had to put it the oven before I could eat it. Thanks for ruining the end of a great...