Domino's Pizza - Edinburgh - Morningside — Local services in City of Edinburgh

We ordered two pizzas at seven o'clock in the evening. We called at eight thirty to check on them and just recieved a terse "they're on their way." We called again at nine thirty and recieved the same answer. We called again at ten thirty and got the same answer. We called at eleven and they said that they didn't know what happened but no one even had our order. They have us a voucher for two free pizzas but this in no way changes the fact that we waited and waited for a dinner that never came. Additionally, I am completely astounded that we could call repeatedly for four hours and yet no one realized our order is missing until they're closed and can doing nothing more about it. Staff were less than helpful and sounded irritated and angry at us rather than apologetic. Complete waste of time. Don't bother ordering from here if you want your meal on time, or even want it at all since ours never even came. Will not be ordering...

Terrible location, when you order on the app you are told via their tracker that your order has been delivered even when you've not received it (and don't for another 10-15 minutes)

There's been multiple occasions I've been required to call up and chase up our order when it's not been delivered an hour after it's been ordered, this location is only 10 minutes away. If we have been lucky, it only requires one phone call, but sadly on more than one occasion it's taken multiple phone calls.

I've ordered twice now for a scheduled delivery time for different reasons and on both occasions I again have had to chase it up. By time pizzas are delivered there warm, not hot, as I've been informed they're "out for delivery" and have sat in a car...

The widely advertised Collection Perfection deal involves paying 7.99 pounds for a medium pizza. We were using it multiple times in the past in this very branch and, since we're vegans, it was always for the plant-based pizzas. However, today, the staff refused to apply the deal to any vegan pizzas, stating that it only applies to 'normal' ones. I did not find this information anywhere on the section of the website that extolls the deal, nor was I informed of it during past purchases at the place. Since we successfully used this deal in the past for plant-based pizzas, it was clearly an on-the-day choice of the staff, which I do not believe is right. Why offer plant-based options at all if you can't do it in a...