Medway Computers — Local services in Great Britain

Booked a repair job to change a power jack - the guy on the phone agreed to check it was definitely broken before doing the work, as who would want to pay to have something fixed unnecessarily?

On arriving at the shop I was told that checking the power jack was actually broken would cost £30 (if they ended up not doing the work) as they would 'need to strip the whole thing down'.

That might be fair enough if they'd mentioned that up front - would have saved me a wasted trip- however I've just come home and 'stripped it down' in less than five minutes. Involved taking out approx. 15 screws and disconnecting a couple of ribbon connectors. So £30 quid as a standard diagnostic fee is a rip-off.

In response to your fairly pedantic reply below, if asking for and agreeing to a job being done over the phone doesn't count as booking in, then so be it. If you listened to the phone conversation you would have heard him neglect to mention any diagnostic fees up front. Seems like a fairly simple complaint to which you offer no apology. Also, £30 to open up the case of a laptop and put a multimeter across a component is,...

Medway Computers are a secret gem in the Medway community, I would strongly recommend them!!!

Purchased a HP 24 inch all in 1 PC (1TB) from Argos. Had problems with the internet connecting and a long lag time on browsers. As it was in the 1 year warranty with HP, I contacted HP who reviewed the PC twice, and returned it to me, yet the issues persisted. Argos refused to take the product back until a VAT registered computer engineer has seen the PC and issued a supporting report.

I contacted Medway Computers, who were the only local computer repair company open on a Saturday. The staff were very friendly, open and honest, and provided outstanding advice and support. With their report, I was able to return the PC to Argos and get a full refund with no debate or discussion, after my previous failed attempts. Overall I am overly satisfied with the service received at Medway...

We've previously used Medway Computers to build a gaming PC for us and they were exceptional! Which is the reason why, when, I broke my Son's HDMI port on his PS5 over the Easter weekend in a frantic panic I thought if anyone can fix it, Medway Computers can so decided to drop them a message to pick up when they were back. I wasn't expecting a response over the weekend, however I received a message back immediately notifying me of the price. I managed to drop it into them on Thursday last week. I was advised that it would take 2-3 days. I was shocked when I received the message 2 HOURS LATER to say that it was ready. We managed to collect on the very same day. Amazing service, amazing price and such polite and knowledgeable people! Thanks so much for saving my bacon. I would recommend you to anyone and without a doubt will be returning to you...