Ruby — Local services in Great Britain

aye so back in October, I ordered a salt and chilli munchie box and they forgot the chicken balls, pure devastation ik. complained at the time, and they said, “next time u order, youll get two free munchie boxes.” sounded fair, right? wrong.

fast forward to today, I walk in, mention the deal, and suddenly the guy behind the counter is looking at me like I’ve just asked him to recite the full works of shakespeare. proper raging anaw acting like im some sort of criminal mastermind running a munchie box scam. aye mate, cuz thats how I spend my free time.

showed him proof, and he still looked like id just asked him to explain quantum physics. then he gets his colleague, who looks just as confused and about as happy as a dug that’s just been telt it’s going to the vet. after a bit of huffin and puffin, he takes my name, number, and postcode, saying he’d “check with the manager and phone me.” spoiler alert: never phoned.

so, cheers for the experience, lads. 5 stars for the entertainment, 1 star for the service. if u fancy getting stared at like a madman and treated like yer trying to commit some high-level munchie box fraud, this is the place for you. otherwise, i’d say avoid—unless u enjoy disappointment with a side...

Absolute joke of a place waited almost 2 hours for delivery, when it eventually arrived it came without 2 cans of coke which was courtesy of them due to late delivery or missed order which was stated at time of phonecall to see where order was!! When order arrived the delivery driver was a disgrace to the Ruby chinese!!! When i called back regarding the 2 missing cans the girl said she would send the driver back. Over 30mins later still no cans!!! Called them back and spoke to manager who clearly made up lies regarding the way i spoke to the driver when it wasnt even myself that opened the door it was a male that collated the order from delivery driver so the so called manager/owner made up lies and never delivered the cans!!!!!!! In this day and age you would want to satisfy your customers not deter them!!!! This chinese doesnt deserve the business or loyalty of their customers!!! Would also like to add that the food was also cold amd...

Absolutely shocking service. Ordered through uber eats. Very poorly packed and full order delivered damaged with sauce covering literally everything inside bag. Driver was very apologetic and asked to contact restaurant. Full replacement has been arranged and the same driver delivered only partial replacement. Driver , who was also surprised, contacted takeaway directly. Takeaway requested to speak to me directly and only I could hear was "apologise" from the man on the phone and women shouting in the background "tell them I have refunded it and bring both orders back"(I'm assuming it was manager or owner). Absolutely disgusting approach and customer service. I would strongly discourage anyone from ordering any food from them especially reading other reviews here unless you want to be left hungry and out of pocket.There are much better places in Glasgow to...