Inflata Nation Colindale (London) — Local services in London

If there was a way to take off that one start and rate them minus five stars I would. I will start with the minor service slips to the most appalling one. I booked my son’s 7 birthday for 25 kids all accompanied by one parent. Parents cannot participate in the session they are there to accompany their kids. Because some of the parents had other siblings with them all and all I had 26 kids and because one of the parents wanted to go in with her child I paid two extra tickets. While my guests kept coming, the person responsible to accommodate my guests kept disappearing and I had to go look for him wasting my time and my guests time, finding him chatting to his colleagues all the time. He failed to accommodate my guest and start my son’s birthday properly. He failed to fill in the jugs as the kids were coming thirsty from the play area they weren’t finding any water or drinks at all. Again I would need to go look for him finding him chitchatting with his colleagues. And lastly the appalling behaviour of a member of staff when I was breastfeeding my 5 months old baby, she came and asked me to cover myself or go somewhere (they do not have dedicated areas for breastfeeding) private. Here I want to underline the fact that we were given a room that holds safely 15 people and we were 50 between the 26 kids and the adults which they were expecting so they knew how many people they had to fit in. Second even though you cannot be ignorant in front of the law, I informed the member of staff that she cannot ask me this as this is illegal. But she stared shouting at me in front of my guests and everyone else that what I was doing was traumatic for other kids to watch and other adults. Like I was putting on a strip show not breastfeeding a 5 months old baby. This has left me traumatised and as breastfeeding a 5 months old baby is a protected characteristic under the equality law I will take this further. However a place fir kids and families where breastfeeding is treated like something shameful and dirty because of the ignorance of staff makes me think is not safe at all for kids. I would add that they don’t follow the safety guidelines for the number of kids they can have inside in the play area and in the party rooms. In the UK, the Equality Act 2010 protects the right to breastfeed in public and prohibits discrimination against breastfeeding people: Breastfeeding rights It's legal to breastfeed in public in any setting, including shops, restaurants, parks, and public transportation. Discrimination It's illegal to ask a breastfeeding person to leave, cover up, or move. It's also illegal to treat a breastfeeding person unfavorably, such as by providing a lower...

I usually don't put reviews that often but for this I felt like I have to. If you are thinking to book for a party, I would strongly advice to reconsider. We had birthday party booked at Colindale venue. First of all very much lack of communication from their side. You can't call the venue directly - all calls are directed to the head office. We didn't feel satisfied by that so we went to the venue physically few times to get answers for our queries and that too wasn't good enough and led us to completely misunderstand the how party runs. We were told party starts at your designated booking time and they have 30 mins for safety briefing and they will have an hour to play and 30 mins for food after that. However, on the day, we found out that briefing was supposed to be 30 mins early to the party designated time and because of that, many kids lost their playtime (which is anyways less than other soft plays). and All we told for that was that the information is given by head office and not by them, so they can't do anything about it. Which I don't understand at all they are single entity and for us as consumer, it doesn't matter where the information came from and they all should be equally responsible for that and try to provide the solution. Their argument was the terms are mentioned in the email, however the email was very confusing and not clear at all. On the day, kids were waiting for safety band to be provided but party host wasn't around, which was not even told to us as well that she won't be available. We were also not advised about cake cutting policy and told that on the party day itself. when raised with manager, again she was only interested in providing explanation that it isn't their fault than providing any solution to that. One male member of the staff even shouted on me saying that I am rude. They didn't want to listen to us and understand customer's frustration or provide any solution to that but answer like this!!! Which is such a bad customer service and rude. We had paid a lot and were expecting a decent experience for us and our guests. Also there was very less space for kids to sit on party room. We had booked party room for 30 kids. Whereas we had less than 30 kids, still kids were told to sit very tight to each other because of there wasn't...

WARNING TO ALL PARENTS – DO NOT BRING YOUR CHILD HERE!

I brought my child to Inflata Nation, Edgware Road, London NW9 6TH for a friend’s birthday party, and the experience was nothing short of a nightmare. This establishment is an absolute disgrace when it comes to safety and management.

Firstly, there is NO proper seating or observation area for parents to monitor their children. This is a huge oversight, considering that children’s safety should be the top priority in such a facility. What’s worse, there were older children—around 15 or 16 years old—mixed in with small kids, with no separation or supervision whatsoever. As I feared, this led to a serious incident: one of these older children kicked my son in the back, causing an injury to his lower back.

Upon investigating further, I realized these older children required special care and should have been supervised by adults at all times. Yet, they were left unattended in the play area with smaller children. This is not only dangerous but also completely irresponsible. Shockingly, I found the staff hiding in a room, playing on their phones, completely oblivious to what was happening in the play area.

The fact that special care children were allowed to roam freely and unsupervised around smaller children is utterly unacceptable. This facility is not safe, and the lack of competent staff only makes matters worse. I am reporting this incident to the local council and strongly advise other parents to think twice before exposing their children to such risks.

This is NOT a safe place for children, and there is no accountability from the management. They take your money and couldn’t care less about who enters or what happens in their facility. This isn’t just negligence—it’s outright recklessness.

Parents, protect your children and avoid this place...