Root Hair Salon — Local services in London

I’ve been coming to Root for almost a year now, I visit every time I’m back in London and it’s consistently the best haircut + styling I’ve ever had. Root is an absolute gem!! I’ve had short hair for 10 years and it’s always the same problem (1) I look like lord Farquhard from Shrek or (2) doesn’t grow out nicely. After seeing Harry I always get compliments about my hair cut, I feel like a million bucks leaving the salon, and I’m happy for it to grow out as the structure is maintained well. I also feel very welcomed and comfortable at the salon. They use amazing products, and take really good care. Also it’s a stylist-owned business which as a customer I’m so much more happy to support. The vibes are immaculate. I travel all over the US and Asia and save my haircut for when I’m back in London - I’ve spent hours searching for salons in other cities but I can’t find any place that’s gonna be the vibes and value that Root is. If you want to walk in to a place and walk out feeling fabulous visit this place...

I went to Root to fix my haircut and colour, and I’ve been very satisfied with the result and the overall service. Stefano, the owner and master hairstylist, recommended the best treatment, colour and hairstyle for my hair, and I was really impressed with the final result - especially with the colour! In fact I had done blonde highlights few months earlier at another haidresser, that had turned “yellowish” - Stefano toned down the blonde colour, and made the colour look more natural. They also sell very good organic hair product, and they gave me some samples to try. The place itself is very cool, and the team is nice and friendly. The prices are not cheap (in line with London average) but considering the level of expertise and the service, it’s worth the money. I’ll...

I have visited this place a few times and enjoyed it, but I am extremely disappointed with the service. They informed me that I needed to cancel my appointment within 48 hours, but their closure for one day makes it impossible to get a refund for Wednesday. I called 48 hours in advance, but no one answered. Eventually, I emailed them to ensure they received my cancellation, but now they are saying that because the email was not sent 48 hours prior, I am not eligible for a refund. Instead, they told me I should have emailed them on Sunday so that they would have received it. Keep in mind that my appointment was 3 days away. Furthermore, the confirmation email explicitly instructed me to call for any...