Ukrainian shop ''Albina'' (Eastern-European food store) — Local services in London

i called the shop to inquire whether they have Steinhauer cod liver; the man who answered did not know what it was so I explained and he replied they have it; so I asked for the price and he immediately replied 1£50p which is unusually cheap; I asked if he was sure and whether they had several tins in stock because I would be coming from outside London as the product is difficult to find, he said yes and hung up. Today I realised they don't have it; I guess he just did not understand what I was looking for on the phone but his behviour has been totally...

Went to buy Georgian dumplings, didn’t see the correct price tag and only realised they were £11 at the till. I asked to return the item within 30 seconds, completely unopened and still frozen. She refused the refund, saying it’s food—which is fine, even if disappointing. But then she called me a liar and started screaming at me. I calmly said there was no need to be rude, and she accused me of tampering with frozen dumplings. Completely over-the-top reaction to a simple situation. Clearly not able to handle basic customer service. Won’t...

I wanted a unique gift for my ukrainian friends birthday present. Was greeted by a very friendly lady who worked in the resturant next door (same company owms resturant). This lady was so.helpful and the gift i got was greeted more tham suffiecient. Thank you very much...