Virgin Active — Local services in London

I like to make my reviews as unbiased as possible and offer others an insight into this health club. I signed up a few months ago, although I've used the one in Solihull first which is at least 3 times the size and over half the price with in indoor and outdoor pool and sauna!

Let me start with the positives. The area itself is upmarket and gated. The parking is secure. The ambiance of the pool area is a sight to behold. I love the dynamics and totally different vibe you get from coming in the day and night. Gives a sense of tranquility.

The negatives now. Since I joined the hot water wasn't working for a whole week. Only recently the steam room was broken and out of action for almost a week. I came this evening as it was only repaired 2 days ago and again it is broken AGAIN. I'm sorry but you cannot charge people over £100 a month for a health club where these facilities are broken. There wasn't really any information about this on the app apart from 1 day where I got a notification saying there was no hot water. In my opinion we are paying for a service that hasn't delivered and no compensation was given. I believe you should offer all members this month's fee at least half price as this is unacceptable.

Next negative, those who like a thorough work out maybe this isn't the place for you the gym area is small. It is sufficient for a basic workout but those who are looking for a full on gym perhaps look elsewhere.

The steam room is right next to the air generator for the hydro pool and the sound that comes from it is almost unbearable. I've raised this point with management when I wrote a review on the app where they kindly called me. However I was told by the person they can't notice it. Believe me I've been to other health centres and this noise is noticeable. Go and see for yourself. It ruins the relaxing vibes. The pool area towards the hydro pool where the gutter is always has this smell to it.

The sauna and steam room should be renovated/modernised and made larger in my opinion.

Overall the stand out out feature is the ambiance of the pool inside the church.

Issues regarding things breaking all the times needs to be fixed. I feel frustrated and hence why after a few months of signing up something needs to be done and said. Most other members I've spoken to are also...

I think it's a shame that people only seem to be bothered to leave poor reviews instead of respecting the staff and the good work that goes on at Virgin Repton Park. The gym is a converted chapel and opened in 2001. Like many major conversions with a string of owners over more than two decades, backlog maintenance has undoubtedly been neglected and this has certainly become more and more evident since Virgin has been in ownership of the Repton Park gym. I have been a member since autumn 2001 and, like many others, have watched changes both to the physical standards, the staff and how the gym is resourced. Paradise doesn't exist unfortunately but the team who work there do their very best for the members under sometimes quite difficult circumstances and I am grateful for them coming to work and continuing to do so. Recruitment and retention of good people is really hard these days and the hours the gym is open involves shift work and no option to work from home etc. It's about time people started appreciating what we get, understanding what is completely out of the control of the Virgin team at Repton Park (probably a considerable amount) rather than endlessly complaining. The head office team were on site yesterday and they were promising improvements I understand. If we can have good communication about what's going on and what we can look forward to, that will be great. A special thank you to the facilities management team who have been formed to take over from Alvin and have enormous challenges now and in the future to get the building and its equipment back up to the standards required on probably very little knowledge from the original contractors who did...

I am quite surprised about some of the negative reviews on here - I love my gym! Have been a member for about a year. The ceiling in the gym area (huge and high, decorated really ornately) is beautiful to look at and always makes me feel like working out isn't such a chore! The changing rooms do look a bit dated but they have everything you need and are looked after really well. Plus I think it's important to mention that all showers were completely refitted a couple of months ago - they are really modern now. I really like that they have started playing 'spa music' in them - it makes for a nice relaxing atmosphere. And the sauna in the changing room (as well as the main sauna) is a nice touch. The hair dryers are really powerful - love them. The pool area is stunning. It feels so luxurious - with it being in a converted church, the original features make it feel magical to go for a swim or use the spa pool. The huge wooden ceiling and the stained glass windows are features I will never tire of looking at. The steam room is really nice since they made the lights blue instead of white - really relaxing. And the spa pool is my absolute favourite - it's so big that it's never full and it's shaped so that you can usually have your own little area whilst admiring the building! The cafe serves really nice salads and a lovely selection of cakes. In addition to all this, they have recently opened a spa on site that I have used a couple of times. This is absolutely beautiful inside, with very professional staff and great services at...