Repton Park — Attraction in London

Bad location. Decent facilities, however, I found some staff to be unhelpful having given me false information about membership fees/passes. When escalated to the general Managerin my last visit, I felt undervalued as a potential customer and was given the impression that my opinion did not matter to the GM. This club is well known for being one of London's hidden treasures though it is an exclusive members only club where from my experience, the staff made no effort to make you feel welcome. The facilities here are quite good to be truthfully honest, however, management and staff training needs to be reviewed. Security at the entrance to Repton Park are also rude and unaccomidating. I shall not be returning to this location simply because of being misold false information and the very poor manner in which the GM on duty dealt with...

Very rude and abusive security guard on Tuesday 14 January 18.50-19.00. His prejudice got in the way. He refused to let my partner in the gym and he came on a guest pass he demanded to see and actual red card on the way out. The foul mouth guard swore at me and failed to understand that guest don't get passes. He even attempted to scare monger my partner telling him that he won't let him out! In other words holding my partner against his own will! I witnessed a few times he lets people of his own skin colour in and not look at their card he just lets them in! Abusing his power in position. Management sack him he is a risk and abusive to the public. Guests come and go and they enquire and he clearly is uneducated to understand...

So I saw this stunning pool in a church on the news and thought wow I need to go there! People were saying how magical it was and so I couldn't wait to book a day out there! Only to find when ringing up that I spoke to a very abrupt member of staff who said it's members only! This is ridiculous and really bad advertising something and then finding out you can't go as I live too far from London to be a member and just wanted a nice day out. It would make more money allowing people there for the day too, even if it was just weekends but it being members only is very selfish! Share this beautiful pool...