Chinese Dragon — Local services in North East Derbyshire

Terrible, Terrible, Terrible! Where to start? We each had a Chow Mein as a base dish, both were too heavy on the dark Soy, my Special Chow mein had no vegetables that most other Chinese takeaways use and not even a beansprout! The meat was indistinguishable slices soused in dark Soy and overcooked, the king Prawns were overcooked and floury. We then had a peeking style sweet and Sour chicken which once again came with no vegetables and very little sauce, the meat was so overcooked we could not actually tell if it was chicken. The king Prawn and green peppers in a black bean sauce had vegetables and sauce but the Prawns were overcooked and floury. Then came the Ribs, I like ribs to be ribs, not overcooked meat on cartilage, this came in a sauce that tasted of God knows what. I rang them to complain to be told it is me with the problem as this is their first complaint in 15 years and of course there will be no refund! There was also no offer to re cook the order fresh (as most other outlets would) Needless to say we will not be going back. I can actually cook Chinese Food...

Honestly, if I could give 0 stars I would. The food was absolutely horrendous and not edible, chicken had been cooked and re-cooked it was so dry you could literally snap in half, food was completely tasteless just tasted of grease, everything cold and enough to make someone ill. Called the takeaway to reach a resolution and no staff were prepared to listen, defensive from the start, rude talking over me and refusing to listen, also laughing whilst I was talking. Refused to reach a resolution and suggested we waste police time by asking them to sort? Really! Hung up on us on more than one occassion, said they didn't mind losing a customer like us and that we had paid £35 for the experience. Honestly, take my advice and boycott this place, I don't know how these people can run a business with shocking food and even worse customer service. To make matters worse this is the first time we hsd ordered from here, what a fantastic way to treat customers and build a reputation. All authorities need to get out to this place ASAP before someone ends up...

If I could give zero I would. Absolutely disgusting. £35 I’ve just thrown in the bin. Cold and tasteless. Chicken in the fried rice was mushy. Meat in chow mein was dry and over cooked. Restaurant won’t answer the phone to take our complaint.

Update They finally answered the phone , they hung up the phone the first time. We called back , now the woman on the other end of the phone just wants to shout at us. Not listening or communicating with us. No resolution given or even attempted.

Environmental health need to attend this establishment. ASAP. I work in the same industry and the customer service is horrendous.

All they have done is pass from one to another and then say the £35 we have paid isn’t for the food, we have paid for the ‘experience’ that’s what he said.. I’m sorry .. what??

Then telling us to ‘ring the police’ I’m sorry but they have much better things to do with their time than sort out issues...