Express Pizza — Local services in North East Derbyshire

Placed an order online for DELIVERY! At 19:47pm. Gets to 22:13pm and still no food arrived! Tried contacting them and no phone lines are available. Anyway I managed to get in touch with someone on the website. They have said they put the order down for COLLECTION due to no drivers(THIS WAS NOT STATED ONLINE AT ALL WHEN THE ORDER WAS PLACED) i asked for a refund and was told no refund was available, also got told my order had been cancelled. I kicked up a fuss as the money had already left my account to be told the money cannot be refunded as they have took their time and patience cooking the food for it not to be collected. ABSOLUTE JOKES the food was £22.30p for us not to receive a refund NEVER AGAIN...

Ordered online for a takeaway in Friday night. The app said 15 minutes for collection. Went down 15 minutes later and then stood and waited for another 15 minutes. It would have been quicker to go down and order. Also it appears the the prices have gone up yet again. Eventually got our order and returned home only to find that they hadn't given us the salad to go with the Express Special Kebab. I have to say this is the first time we've had any sort of issues with Express Pizza and as much as we enjoy their food, the way the prices are going it may be a while...

Ordered a chicken shish kebab with salad which firstly came in a box for me to put together myself which I found strange, however, the tomato in the salad, instead of been sliced nicely it was cut into big quarter chunks, the bread which had been toasted was presented folded in half and was quite literally like a frisbee and the chicken was dry as if it had been left to warm up until the rest of my order was complete. So, on this particular occasion my food went straight in the bin, but on a lighter note my wife's wrap was, apparently, lovely so not...