GAME — Local services in Oxford

I'm not a complainant in life. But today was one of fantastic elation that turned into total disappointment and poor service. I have always purchased at Game for my consoles having bought XBOX's, PlayStations and Nintendos. I have spent £1000's over my gaming life. I called High Wycombe today having been told I need to call everyday to check stock. They had no stock but i was advised that Game Cowley did. I asked if a unit could be reserved as I wanted to buy for my sons birthday on June 07th. I was told to call back to High Wycombe 15 minutes later so it could be confirmed if possible to reserve. I did call back and was told verbally one was reserved at Cowley in my name. Euphoric, my son and I jumped in our car and travelled 40 minutes one way. When we arrived in the store I advised I was here to collect the console. The staff member told me that had all been sold as the manager said it was first come first served. I couldn't believe it. I had taken measures to make sure we would not waste our journey. I work for a high end service and I would never verbally confirm anything without a 100% guarantee. My son is so upset. I ask what can Game do to go the extra mile so we can purchase an...

The entire company is an absolute joke, all that separates them from other stores is the "GAME exclusive". The trade-in system is a con, we are all better off selling the products via Ebay for example. The staff are the incredibly immature, moreover have the most unprofessional customer service I have witnessed. Lead by (Christopher Owen) whom I believe is the district manager, whom is if not on the same level as said other staff, perhaps worse. Full grown men, if you can call them that, collecting Pokemon cards whilst ignoring the...

Poor replacement to the oxford Westgate store, doesn’t open until 10am and even though on website says it does in store events some of the biggest games like FIFA and call of duty don’t get midnight openings like other stores do and where as Oxford used to open for all big anticipated games at midnight for release. Used to buy all my games from Oxford store, no wonder retail is failing in general, think I will look at other alternatives from now such as supermarkets or online as better...