We came to this restaurant of which we had to wait to be greeted of which we were then told we couldn't dine in the main restaurant as we had not booked and were forced into the bar area, we were also told that they were busy (not sure that having an empty restaurant warrants the words busy) We finally managed to order food for 3 children and 2 adults, the children had 3 courses, nachos, macaroni cheese and ice cream, a nachos a burger with 2 mini corn on the cob and pancakes, and finally a garlic bread, steak with chips 2 mini corn on the cob and ice cream, the adults had 10 oz gammon with chips and peas, while the other had steak and ale pie with chips and peas with gravy. the garlic bread arrived within 2 minutes whilst we had to chase the other food, then the kids starters came out with the their mains and ours. The gammon steak was cold, we had to ask about sauces twice and the corn on the cobs twice, and the gravy which did not arrive. unfortunately the guy behind the till was apparently trying to do everything. But we still didn't have all issues resolved and the meal as it should have been. No question of rectifying the gammon or gravy. the worst of is is that we were not the only table who had issues, an elderly couple who came in for a bit of apple pie and custard which was served to them cold and another young family was wanting the kids meal to come out with there starters to allow the child to eat before them but still did not happen for them either. All in all it has been an absolutely appauling experience of service, quality of food, and just general dining experience was disgusting. I would not recommend this restaurant at all. This has been my first experience of a Beefeater restaurant and I must say it may also be my last.