2 issues here. Management have a bad attitude and clearly don't do stock take in a timely manner. Aswell as having no customer care skills. All it takes is a smile and a little bit of small talk. Argos needs to offer alternatives when said products aren't Actually available on collection and you've already paid. Absolutely will not be bothering again with argos for this reason.
Secondly, a little while back I arrived at 8.55am to collect a parcel and was very pushed for time with 2 toddlers. The 2 girls behind the desk clearly didn't like that I asked them to hurry as I'd be late. So, made sure they didn't open on time at 9am or even offer to take my code for already paid for item and have it ready or just give me the product.( in the tardis of a stock room) and I'd only ordered the night before so couldn't have been far. Instead took huge offence, disappeared and then snarled and laughed as I walked away very disgruntled with 2 tiny children running wild and very late as they purposely opened late. Absolutely disgusted with this manager. Hackling hag springs...
Read moreOrdered a microwave online and collected, discovered that product was not fit for purpose (in accordance of my 14 day distance purchase consumer rights) so returned to store in its original box opened box with packaging intact and unused. Assistant unpacked product handling it as she did and informed me that the product was not in saleable condition as it had finger prints visible on its surface the majority made by its unpacking. I asked to see manager who informed me that I could get a refund if I cleaned the product, I informed the manager that the majority of prints were from the assistant carrying out her inspection, which she accepted but insisted that I cleaned the door, on doing so refund was granted. This makes me think Argos are selling on returned items as new and not informing the consumer they are...
Read moreBought a phone in December last year. Laughingly thought that if I had any problems it would be easier to sort it if I bought it through Argos. It broke. I did a factory reset and took it back to Argos on Sunday morning. Have you got the receipt? No, it's on the phone, which I have reset. Need the receipt. Have you not got a record of the transaction? No. Can you use my Argos Card? No. Here's a number so that you can call The manufacturer. Was the wrong number. I went online and sorted it myself and got a replacement two days later... Guess what, won't be buying from...
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