Woodlands at Abington Station — Local services in Abington

Very displeased with our experience. We called Saturday within the listed business hours, but the automated message said the office was closed. Julie did call back and was very pleasant on the phone. We discussed the available units and features. I expressed that we have a Bernese Mountain dog and she advised he was not on the restricted breed list. Towards the end of the lengthy conversation, Julie offered to email us pictures of the available units by 1. At 1:30, I received an email from her confirming that she would send me another email with pictures attached. By 3:55, when I did not receive the second email, I responded to her first email stating that we would still like to see the pictures. I also called but the "closed" automated message as before was still playing. They were closed Sunday, but Monday, I called again and left a voicemail advising we still did not receive pictures but would like to schedule a tour. Tuesday, after still no call back, we called again. Julie answered and advised they were closed on Monday for the holiday but scheduled a tour for us that day at 1. Julie asked a second time about the breed of our dog. We advised again, Bernese Mountain dog. We drove 40 minutes to the complex and met with Julie. She advised that she had emailed us the pictures on Saturday and proceeded to show us her sent mail. I did see the email in her sent, however I did not receive it, but this could be a problem with their email. Julie then proceeded to explain to us that she checked again, and in fact Bernese Mountain dogs are on their size restricted list. She knew prior to setting up the appointment that this was the case, but did not inform of us this, as they make an exception if you can provide a letter showing it to be a service animal, and in her words “that is too personal a question to ask over phone or email.” Also, the "updated list" she checked was from 2012. We explained that he was not above the 80 pound limit as he is small for his breed. She stated that because we were looking into an apartment on the first floor, and because he was under the limit, she may be able to get the restriction waived. We decided to look at the apartment since we drove there anyway and there was a possibility of us getting approved. There is very little natural light in the units. One window in each bedroom and the French door in the living room. The fixtures are harsh florescent lights and the unit smelled very musty. There were several issues throughout the apartment that showed general wear and tear (i.e. rips in the screen door, uneven hanging cabinet doors, the fridge was uneven and therefore didn't close correctly, etc.) but for the most part, the unit was clean. Julie explained she would have everything fixed before move in and explained she would contact her regional manager and have an answer regarding the dog before she left at 7. She gave us paperwork before we left in case it was approved. Upon arriving home, I combed through the paperwork as I was now very skeptical. These are the following discrepancies I found: -In one packet, it states rent should not exceed 35% of annual income. In the same packet it states on another page rent should not exceed 40% of annual income. -In this same packet, it states that the security deposit is equal to one full month’s rent, however Julie stated to us several times that it was a half month’s rent. -On the reservation agreement, it states security deposit is due upon application approval, however Julie stated it was due on the move in date. -The online application states it needs a 3 year rental history, however the paper application states 5 years. When we still didn’t hear from Julie by 6:30, we called her. There was no answer but Julie returned the call shortly after, however didn’t remember us coming in. Once we reminded her the situation, she remembered and advised that they would be unable to override the breed restriction. The egregious lack of communication and attention to detail left us completely frustrated as it was a total...

Wish I could give a higher rating but there are has just been too many smaller issues over the year I lived here. Starting with the good things, the land is very well maintained, maintenance is very quick (though some workers are better than others), apartment had new carpets put in prior to move in, neighbors are friendly, amenities are nice. For the bad things though there are, constant inspections/whatever reasons for maintenance to come into your apartment without you calling them, at one point it was a weekly occurrence and one time they just came into my apartment without notifying or calling first. Maintenance also has no regard for pets and will let your pets out if you aren't home to lock them in a room. Another complaint is that the office doesn't respond to emails or calls, even after trying to raise your rent by $200 a month, and they are never actually at the clubhouse at least when I would go. I also ran into more issues after moving out, most of them due to the manager Teresa, I was sent the bill for rent a month after moving out even though I gave 60 days notice before end of lease and notified Teresa in person a week before we left. I also ran into issues with getting our security deposit back, I was never reached out to regarding getting the security deposit back until I finally heard back after about 25 days after sending multiple emails throughout the month. Overall its a nice place to live and is well taken care of but the management situation is terrible and the maintenance is obnoxious. Would give 2.5 stars if it...

I really enjoyed living here. I had to move because of a job change, and I was sad to leave my neighbors. My dog misses all of his people and dog buddies. It is a very nice community with friendly people. Its very dog friendly, and at the same time, management and residents are great about keeping the grounds clean of dog waste. I worked from home most of the week and it was quiet during the day. I lived in on the third floor by the railroad tracks and that wasn't disruptive at all. My apartment had huge windows and great light. My plants were very happy. It was so well insulated that it was super-cheap to heat in the winter, and I never heard my next door neighbors. I think the quality of construction and the apartment utilities are really nice for the cost of comparable apartments. The maintenance team is very responsive and approachable. They're great guys. The property company renovated all of the exteriors, windows, and doors while I was there. My only complaint is that the construction crews didn't clean up the hallways so they were really dirty, but since that renovation is finished, new tenants probably won't have to deal...