Goza Auto Parts & Machine Shop Inc — Local services in Acworth

UPDATE:: I have updated my original 1 star to 4 stars simply because of how THE OWNER handled the situation. The person we originally spoke with was not the owner. The owner called my husband back to speak with him about the issue within a few weeks if I remember correctly, but I never updated my review. The owner did apologize for the situation as well as the behavior of the person we originally spoke with about everything. We may actually return to this business in the future simply due to the owner's outstanding customer service and willingness to apologize to us. He was able to drop the price a bit on the engine, but we can still get a brand new, already rebuilt engine that is ready to drop in, plug and play for half the cost, so that is likely what we will do. I still do not want to give them 5 stars strictly due to the fact that whoever was working on our job obviously was not paying attention to what we had requested be done, or the person on the phone did not understand or relay the info properly. At this point, I do not think they were intentionally trying to swindle us into paying for a lot of extra stuff, but I do think they need to take care of being a little more thorough regarding customer requests and how it is translated to their machinists. It may have been different if they were dealing with someone that doesn't do this for a living, but I work in a VERY similar industry and I understand/have first hand knowledge and experience with the machining ops required to do the extra services they performed.

ORIGINAL POST August of 2020:: ZERO STARS. Simply put, this person is a liar and a thief. He was asked to call us with information and a price about the motor, and instead he went ahead and did a ton of work on the engine that we NEVER APPROVED or asked him to do. If you take your engine here, you are basically asking to be robbed. WE WILL NEVER RETURN TO THIS BUSINESS. I DO NOT...

This is the most KNOWLEGEABLE and EXPERIENCED PROFESSIONAL Machine Shop I have EVER had the pleasure of doing business with. I was trying to restore a 350 GM engine from a 72 Chevy Truck I am restoring. Most of the Experienced (Retired Ol' Farts ... I'm a TEACHER) auto restoration and auto hobby and auto-engine technophiles (all over Georgia) know well and recommend the shop equipment Goza uses and has MASTERED with Maestro Artistry capabilities.

They have highly expensive and finely calibrated machine capabilities NO ONE ELSE IN GEORGIA and few in the South East-US even know exist!!! While working on my engine I was shown the "inner sanctum" of machine equipment and Professional training ... Training ... TRAINING required just calibrate and to use it as it was designed. (We're talking out of the country professional training -- like Highly specialized ... SPECIALIZED ... West German Machines).

They have a price list for all their work and you can take in minor jobs or fully disassembled engines to have specific machine work at upfront advertised prices. No secret fees and upgrades you don’t ask for, and the more you KNOW THE MORE YOU WILL APPRECIATE THEIR SKILLS and PROFESSIONALISM ... AND TOTAL EXPERIENCE in DOING JUST THAT !!! Their work on my 350-GM engine, saved me THOUSANDS in … things I didn’t know Nor wouldn’t ever know without their HONEST AND KOWLEDGABLE MACHINE SHOP SKILLS AND EXPERTISE !!!

So much for the ignorant wheel-barrow mechanics walking into this shop with a chip on their shoulder and looking for Wally...

I am absolutely thrilled to share my wonderful experience with GOZA Auto parts and machine shop! From the moment I stepped into their store, I was greeted with a warm smile and a friendly atmosphere. This level of customer service truly sets them apart from any other auto parts shop I have visited.

One aspect that particularly impressed me about GOZA Auto parts and machine shop is their exceptional commitment to quality control. It is evident that they prioritize delivering only the best products to their customers. They actually took the time to call me and ask me to come down and inspect the honed cylinders before they took it off the honing machine. Their attention to detail and strict quality standards truly gave me peace of mind, knowing that I was investing in reliable and durable machined parts.

Moreover, I cannot emphasize enough how fantastic their customer service is at GOZA Auto parts and machine shop. The staff members are incredibly knowledgeable and always willing to go above and beyond to assist me. Whether I needed help finding a specific part or had questions about installation, they were ready and able to provide answers and a detailed explanation of...