Sparklight — Local services in Ada

Have Cable One highspeed very high over-priced internet service.I moved to a new apartment. Ive had Dish Network for the last several years because of Cable One's overpriced and simpleton channel packages. The new apartment doesnt allow Satelite. I kept Cable One internet but ordered a cable one channel package by walking in to their physical building in town here that will set you up with service but wont take payments, since, they are so customer centered (NOT). I ordered the channels on the 5th of Oct. Lady told me the earliest I could get the channels hooked up would be 1 week later on the 12th. Told me to pick a time as they do so I picked 2 - 4 pm. Installer called me at 1:50pm to ask if I was home. I said yes and verified the address twice. He said he was on his way. Over 2.5 hours later he had not arrived. I could not call him back because his call showed up as UNKNOWN. So I called the main office number in Ada, Ok., at, 4:54 pm, almost an hour past the deadline. The operator answered in Arizona. She said the installer rang my doorbell and waited 20 minutes and I didnt come to the door. I told her thats impossible, 1. because my dog would have gone crazy, 2. I was here the whole time along with my sister, 3. I can see someone approaching my door, and told her it didnt happen. She asked if I wanted to reschedule. I said I want to cancel the order I've had it with the gotcha, nothing you can do because we're a monopoly, attitude. Not the first bad experience with this company. Their phone answers with, Thank you for choosing Cable One. Dont thank me, because theres not another cable company in town or I never would have chosen Cable One. I waisted an entire day I could have used to do many other things more important. I'm so angry I'm have a hard time typing. Fed up with CABLE ONE! Cost me a day in my life! Ha Ha. this program wont even let me post unless I at least give 1 star. Again, not my choice. I would not...

I NOTICE THAT THERE ARE NOT VERY MANY REVIEWS ON CABLE ONE IN ADA, OK. SO I AM JUST GOING TO START BY TELLING MY EXPERIENCES THUS FAR. I AM A DEAF INDIVIDUAL AND HAVE BEEN WITH CABLE ONE FOR ABOUT 3 YEARS NOW. SO FAR I HAVE NEVER BEEN ABLE TO REACH THE STORE'S REPRESENTATIVES--- EACH TIME I CALL THE STORE'S NUMBER THERE IS AN AUTOMATED SYSTEM THAT TRANSFERS YOU OUT INSTEAD OF ALLOWING YOU TO SPEAK WITH A PERSON IN THE STORE; EVEN DURING HOURS. I HAVE BEEN SO FRUSTRATED WITH THIS COMPANY AND AS A DEAF INDIVIDUAL THE CITY OF ADA'S CABLE ONE COMPANY IS NOT REPRESENTING THEMSELVES WELL FOR THE DEAF COMMUNITY. NO WONDER ALL MY DEAF FRIENDS PREFER AT&T. AT LEAST THEY'LL ANSWER THE PHONE. OH YEA, I AM EXPECTING A CALL FROM A SUPERVISOR AT MY LOCAL ADA OFFICE AND I HAVEN'T HEARD FROM HIM OR HER AND WAS SUPPOSED TO HEAR BACK YESTERDAY. THEY'VE ALWAYS HAD SHAKY SERVICE AND MY BILL FOR WIFI ONLY HAS NEVER BEEN 58.00 EVEN UNTIL THIS YEAR AND ONLY TWO MONTHS SO FAR. THEY SENT A MAN TO CUT OFF MY SERVICE AFTER I PAID 126$ WHICH INCLUDED LATE PAYMENT WHICH IS FINE BUT GEE I PAID MY BILL AND SAME DAY THEY CUT IT OFF. ITS HARD ENOUGH TO CALL CABLE ONE WITH ONLY ONE GOOD EAR AND WHILE AT WORK 7:30-5:30PM ... AT LEAST MAKE IT EASIER AND CALL THE CUSTOMER BACK! I SURE HOPE THE ADA, OK OFFICE IS READING THESE REVIEWS. I HOPE THERE ARE SOME SIGNIFICANT CHANGES IN THE WAY THEY HANDLE BUSINESS. ESPECIALLY OVER THE PHONE. IT SHOULDN'T TAKE ME A WEEK TO FINALLY GET AHOLD OF SOMEONE AND THEN NOT RECEIVE A CALL FROM A SUPERVISOR LIKE ADVISED....

EXPERIENCE!!!? I'd LIKE TO SEE ANYBODY THERE THAT HAD SOME. WE PAY 180 A MONTH FOR CRAP!! WORSE THEIR "24 HOUR TECH SUPPORT IS IN ARIZONA!! FORGET CALLING THE LOCAL OFFICE! IT JUST ROUTES YOU TO ARIZONA. EVERY TIME THEY COME OUT AND FIX ONE THING IT BREAKS SOME THING ELSE TODAY THEY FIXED THE TILEING ON THE T.V. IJUST GOT INTERNET AGAIN! TRY TO CALL THE "TECH SUPPORT" GO UNPLUG THIS AND CAN YOU GET TO REACH THIS PUSH THIS BUTTON, BLAH BLAH, I HAVE TOLD THE MORONS I HAM WHEELCHAIR BOUND IAM NOT ABLE TO PULL OUT THIS OR CRAWL BEHIND ANYTHING. SEND OUT A KNOWLEDGEABLE TECH(NOT) IF I GOT UP AND GOT BEHIND THE BOX FORGET THE INTERNET. I'D BE DOWN AT THE NEAREST CHURCH, ON MY KNEES THANKING THE LORD FOR A MIRACULAS HEALING. I WASN'T WELL SO I TOOK A NAP. MY SISTER HANDLED THE CABLE GUY THEY FINALLY SENT OUT. I WAKE UP NO INTERNST. I WAS SCREAMING MY HEAD OFF!! WHY CAN'T THOSE IDIOTS GET IT RIGHT THE FIRST TIME...IT'S JUST COMMON SENSE! SOMEONE GET COX CABLE OUT HERE TO SHOW THESE IDIOTS SOMECOMMON SENSE. RIGHT NOW I HAVE INTERNET AGAIN AND TE T.V. IS WORKING. IT APEARS THE PHONE IS ALSO WOEKING WHO KNOWD FOR HOW LONG. SO I AM RANTING ABOUT THEIR AWEFUL SERVICE WHILE I CAN. THE WORST PART. WHEN EVERYTHING WORKS IT HAS EXCELLENT CALL TONE, GREAT T.V. PICTURE, AND SINCE I WENT TO A HARD LINE GOOD INTERNET THIS IS ALL DEPENDANT ON THE "IF" IT ALL WORKS AT...