Hunter's Furniture & Appliance — Local services in Afton

Owner’s Response to Reviews from; Moon Man & John Doe

To date in your reviews you state the following; As a business we never helped you. We as a business lie to our customers. We scammed you. Our service is bad.

On 1/2/21 Jason & Katie Carder purchased a new fridge from us. We appreciate you buying from us and it is our goal to have satisfied customers. Thank you for this opportunity to educate any who read this. In the last 5 years appliance manufacturers have drastically changed their service policies. These polices make it impossible for the selling dealer to provide the level of service we once provided and our customers expect after an appliance failure has occurred.

Manufacturers now manage all aspects of service once the product is in the home. Customers must now call manufacturers themselves to initiate a service request. Manufacturers also dispatch repair technicians of their choosing. Manufacturers determine all outcomes based on their policies stated in the owners manual found in your new appliance. Sadly this process does not automatically keep the selling dealer in the loop as you would assume and we would like to be.

We feel these changes do not provide the level of service we all expect. They set their rules. I know you are frustrated and have the right to be so. We did provide help and instructions to you when you came in with your appliance issue. We even helped you enter a service claim from our store. We did call technicians several times to see if they had been dispatched. We even called the manufacturer ourselves taking 55 minutes to get though on your behalf.

Katie you came into our store a second time using profanity and a raised voice at our employees after talking to the manufacturer. Then left the store screeching your tires in our parking lot and speeding down the road.

The stated claims in your ongoing reviews are from your discussions with the manufacturer. We did provide help, we didn’t lie to you, we didn’t scam you. We are sorry your appliance failed. We have been very helpful, patient and professional with you to date. We have been behind the scenes being your greatest advocate during these issues.

Mark...

Awful!!! Hunters’s installed our new dishwasher. It started leaking about two months later. We noticed it leaking in the basement Because the drywall and paint, and carpet were damaged. We called hunters to let them know it was leaking. They sent out their install technician and he said it was not leaking from the dishwasher. He said our plumbing was bad and obsolete. He took photos of the damage and the plumbing in our basement. We accepted that and tried to find out where the deficient plumbing was. It started leaking again, a few weeks later And stored an error code on our dishwasher display screen And our dishwasher wouldn’t run. They sent Garth the owner of high-quality appliance. He said the hose was kinked at the reservoir discharge and straightened out The hose, cleared the codes, our dishwasher started running again. nobody addressed The damage to our basement. The same thing happened three or four more times. Each time the technician said, the hose was kinked, cleared the codes, and the dishwasher started running again. Everything was good for almost a year and then we got the error codes back and the dishwasher wouldn’t run. Hunters and Allreds refused to talk to us. We called the manufacturer Whirlpool, they sent another company out and waived the service call fee Due to, we had the same problem since the dishwasher was new. The technician that came out this time found a leak at the hose hunters installed with our new dishwasher. He replaced the hose and cleared the error codes. The dishwasher has been functioning normally at our house. I took the leaking hose to hunters to show them and talk to them. They Sent a cease and desist order To us via certified mail signed by Mark Hunter. I tried to communicate with them the issue, but they refused and told us not to contact them. In my opinion, this...

Hunter's ROCKS! I was in laundry room hell with a brand-new-never-worked-at-all Whirlpool Duet front load washer and dryer I had purchased at the Idaho Falls Sears store. It took 3 weeks for them to deliver it, then it didn't work...took another week to get someone out to look at it, still didn't work, was told it would be 2 more weeks before they could send someone to repair it. I called Hunter's in a panic, told Eli my sad story and my desperate need for a new stackable washer/dryer set ASAP, and the next day they delivered a Frigidaire set to me. They made sure the washer worked before they left, but there were issues with the dryer but we all thought the issue was a problem with the breaker in my house. Unfortunately, it wasn't the breaker that was messed up, but the next day Jacob showed up and took my dryer apart and found the problem and had it up and running in no time. After over 3 weeks, I finally have a working washer and dryer, and Hunter's has a very loyal customer for life!!! That old adage of "buy local" is so very, very true....buy local...