Bounce House Orlando - Waterslide Rentals — Local services in Alafaya

The absolute worst! I made my reservation online and I called to ensure that the bounce house with my theme would be available. He assured me it was available for 10/19 and requested I text him with the details which I did (see below). On the day of my event they are no where to be found. I called as it was past the 8am-12pm drop off. Ricardo tells me that I had booked for the following day 10/20. I said that is absolutely false. That he was sorry for the mix up and that he could send someone now. I almost lost my mind. My party was at 4pm and the bounce house didn't get delivered until 3pm. On top of that I told the driver I was not paying the full price and that I had let the owner know. He tried to insinuate that I was lying. He Said show me the text and all this other stuff claiming that the number I was calling was from the office and that there wouldnt be any texts from there (which again see the text below as proof from the same number). He miraculously gets the owner on the phone when I said you can go ahead and take it back. 10% discount and I vowed to never use them again. I will be posting my experience as I don't want others to go thru this terrible ordeal. Never again.

¡Lo peor de todo! Hice mi reserva en línea y llamé para asegurarme de que el castillo inflable con mi tema estuviera disponible. Me aseguró que sí estaba bien para el 19 y me pidió que le enviara un mensaje de texto con los detalles, lo cual hice (ver a continuación). El día de mi evento no estaban en ninguna parte. Llamé porque ya había pasado el horario de entrega de 8:00 a 12:00. Ricardo me dijo que había reservado para el día siguiente. Que lamentaba la confusión y que podía enviar a alguien ahora. Casi pierdo la cabeza. Mi fiesta era a las 4:00 p. m. y el castillo inflable no se entregó hasta las 3:00 p. m. Además de eso, le dije al conductor que no iba a pagar el precio completo. Intentó insinuar que estaba mintiendo y me dijo que me mostrara el mensaje de texto y todas esas otras cosas, afirmando que el número al que estaba llamando era de la oficina y que no habría ningún mensaje de texto de allí. Nuevamente, vea el mensaje de texto a continuación como prueba del mismo número. Milagrosamente, logró que el propietario se comunicara por teléfono cuando le dije que podía continuar y retirarlo. Me hizo un descuento del 10 % y juré no volver a usarlos. Publicaré mi experiencia porque no quiero que otros pasen por esta terrible...

Very unprofessional! I spoke with a gentleman on Monday afternoon and reserved a Dinosaur Bounce and Slide and he said I was good to go. Then at 10 PM that night I receive a text message from a DIFFERENT number with their company informing me that now only the bounce house/slide is available but the dinosaur banner is not. First and foremost, they should not be texting clients at 10:00 PM at NIGHT! Secondly, they should most definitely check there inventory before approving of reservations. I would not recommend them...

Rented the 5 in 1 bounce house from Bounce House Orlando and very happy I did! They contacted me a week before my party to confirm the day/time. The day of the party they arrived around 9am and set everything up and picked it up around 6pm that evening. Wonderful customer service, they were very friendly. The bounce house itself was clean, and exactly what was pictured on their website and for a great price. I highly recommend Bounce House Orlando! We will be using them...