Greenway Kia East — Local services in Alafaya

On November 28th 2020 I went to Greenway Kia in Longwood Florida. After educating myself through consumer reports and online with different SUVs.

I wanted to look at and test drive a few. The Kia Sportage was among them. I arrived at the dealership after communicating with Megan via text messages and phone. When I arrived they paired me with a salesman, I do not know his name, we had a communication barrier.

I was asking to see 2020 closeouts and any year-end discounts that might be offered. He did not understand me and said "no 2021" he proceeded to take me back to the lot and tell me pick out one pick out which one you like. It was a Seltos. (Not a Sportage).

I test drove it. Of course I got to learn nothing of the features of the car! Not Bluetooth features, USB ports & air condition in the back, which the Seltos didn't have!. I asked more questions while we test drove it, again he did not understand.

He asked the manager to write paper on the Seltos. I then asked the manager if I could speak with him privately. I told him I wasn't going to purchase the Seltos. I would like to be educated on the features and benefits of a few SUV's.

He then put a salesman named Gamoi with me, he knew everything about the vehicles. He started to explain and show me all the things a consumer wants to know before making a $30,000 purchase! There was no way I wanted to buy the Seltos it did Not have the features I wanted (which I would have never found out with the original salesman) however, the Sportage did have a lot of the features I wanted. just happen to be one- that looks like it had been returned, sitting out front. It was filthy inside and out, but only 90 mi on it.

They would not give me my key fob back! That night they insisted I drive it home. I said please let me have my car, I would rather just come back tomorrow in the light of day. "No no I'll put a dealer tag on it take it home".

Then a few minutes later they asked me to get my registration, they wanted to transfer my tag to this vehicle, I haven't even wrote paper on . I said No please give me my key fob and let me take my car home. If you don't want to put a dealer tag on it. I'm not transferring my registration to that vehicle overnight.

I stated I am not the one that wants to take your vehicle home you're the one that doesn't want to give me my vehicle. long story short I ended up taking the Sportage home. Receiving a phone call on Sunday don't come back in today wait till Monday, we're too busy. Monday after work I went to the dealership and met with Patricia.

I let her know I am not ready to purchase this vehicle. can you please get my key Fob. she went back and forth to the manager David three times. never producing my key.

They told me just to take the Sportage home again for a few more days. I said no please let me have my key fob. After almost 2 hours I was told that the salesman from Saturday has my key! Needless to say I'm extremely disappointed and it is very unprofessional!

I can't believe that there isn't a process for taking in a potential customers key and car. it's hard for me to understand why the salesman would carry my key from Saturday through Tuesday! They thought they had my car in the back! however when I arrived Monday my car was still sitting exactly where I left it on Saturday.

Today is December 1st and the dealer still has my key! however I did bring my extra key fob so I took my car home and left their vehicle. I took pictures of the returned vehicle sitting in front of the Kia sign front and back. No potential customer should feel this uneasy about how they're being treated.

This morning December 1st I called corporate number consumer affairs for Kia and I spoke with Matt. I can't believe he took it so lightly, as to what happened here. I asked for upper management to reach out to me because I feel like it should be addressed. No future potential customer should be treated this way.

I explained to them right at the beginning I am not here to get out from underneath a...

Very simple took my 2018 kia soul because the cars knocking sensor activated which ment the engine was done. Kia Replaced my engine at no cost. Now this my second car that had the same issue, previously I had a Kia optima 2012 the fix the car complete no issue took about a month. This time around after I picked up my car which was about 2 weeks after leaving the dealership the drive belt began to screech why would my drive belt screech with a new engine.

I drove back about three days later to the dealer I spoke to service agent Finn which was my service agent come to find out that day that the use the old drive belt on the new engine which absolutely makes no sense cause it would be stretch out from the old engine, why would you put it back an old drive belt on an engine thats new it will never work being stretched out and make noise.

They would not replace it after I spoke to the Assistant manager Carlos he Adv I would have to change it which again makes no sense on a new engine a new drive belt should of been put in from day one from the lifetime warranty the engine has they are cutting corner to get rid of the customer thats how I felt Avoid Greenway kia or any Kia car at all cost service center was no help at all I just change the drive belt my self thru a local mechanic and Im going to try to get a refund thru Kia Corporate and place my complaint as well. Then also three days later after driving about 20 min from my house two under carriege plastic cover become dislove or fall out and the got shreded with the road because the mechanic did not bother to locked them into place after they put the engine on and they state they will look into the cameras but even if they find he didn't take them out on their cameras the mechanic took the bolts that hold them in place thats fact because I did not bring them a car with those pieces falling off either.

THIS IS MY LAST CAR THAT I WILL EVER BUY THATS KIA BRANDED AFTER GETTING BURN A SECOND TIME AND THE HORRIBLE CUSTOMER SERVICE DEPT not worth any ones time

Update 4/8/2025:

Ms Gina you are being fed a complete lie by your either service agent Fin or Assistant Manager Carlos.You talk like you was there when you state and I quote "We offer to replace and I declined service" who is we???? cause neither Fin or Carlos offer absolutely NOTHING THIS IS THE WHY IM WRITING THIS REVIEW to your comment below. I drove in to get this rectified with no appointment with Fin the moment it was found to get it fix Immediately to be turned away by both I HAVE NEVER DECLINED SERVICE ON MY CAR IN ANYWAY SHAPE OR FORM.

4/24/25 update driving back to the shop of Greenway Kia East because there is rattling and noises coming from the engine and have progressively gotten louder. I stopped by to the dealer on the 23rd to show them the issue and the noise that was coming from the engine made an appointment for today for 8:15 for the noise that's coming from the engine. when you turn on the engine rattling and knocking on the engine again, we'll see what turns out now. I will update when this is all said and done.

It's why I drove in in the first place so why would I decline service to my car. what about you mechanic not bolting the under carriege covers with no bolts that my fault as well??? when my car was brought in with no issue but the engine nothing was falling apart on that car. You can only go by the lies your own staff feeds you and I will called them for what they are liars.

Your trying to pass the buck to the customer for damage that was caused by your mechanic...

On May 2025 My 2020 Kia Telluride engine was replaced under warranty due to a factory defect — excessive oil consumption, confirmed by an oil test conducted by the dealer. However, Kia America never refunded me for that test. On the second day after the replacement, the engine overheated, and upon inspection, it turned out that there was no coolant. The dealer billed me $1,833 and refused to start the repair, waiting for my payment. I did not pay, and they did not start the work. On the 10th day, I personally came to them to find out what was going on. After that, I was suddenly told that they would repair it for free. On the 13th day, when picking up my car, I checked the fluid levels under the hood. Service center manager Gina Carpio behaved disgustingly — she spoke arrogantly and defiantly, trying to walk away from the conversation, as if I were asking her for a personal loan rather than talking about my vehicle’s safety. I discovered that the coolant was below the minimum level. She said: “We are not obligated to top off the coolant, but if it satisfies you, we will.” The dealership’s general manager, Gino Rossi, claims that coolant levels below the minimum are normal, thereby covering up all the chaos taking place in the service department. After that, the real “fun” began — the dealer refused to reimburse me for the independent tow truck I had to call because I had to wait nearly 120 minutes for the Kia tow truck, with a small child, in the evening near a daycare. Service center employee Carlos Alejo stated that the dealer would only reimburse Uber and rental expenses, but refused to pay for the tow truck, and offered to quietly “help” by doing an oil change in the amount of the tow truck cost, as if I had broken some rules. This is unacceptable and insulting, and it seems to be their usual practice — offering to quietly close issues instead of acting according to the law. Kia America is on another level — first, they unilaterally closed my case regarding this incident, then reopened it. At first, they claimed it was not a warranty case, referring to the dealer’s words, and later, “out of goodwill,” agreed to reimburse Uber, rental, and tow truck expenses. But then they started deducting $53 from the compensation amount, claiming the warranty does not cover certain costs. In doing so, they completely contradict themselves — one moment it’s a warranty case, the next it’s not. In short, Kia America is very good at playing the game of confusion and evasion. I have contacted seven different state and consumer protection organizations that are supposed to protect consumer rights, but they all refused to help me, without delving into the essence of the problem and simply taking the dealer’s false and evasive letters at face value. My complaints were closed, with documents bounced back and forth between me and the dealer. I have spent a tremendous amount of time and effort defending my rights, sacrificing attention and care for my young children, but all my sincere appeals have been ignored. Apparently, Mr. Rossi and everyone involved in this disgrace have forgotten the law of the boomerang — that good begets good, and lies sooner or later lead to very undesirable consequences. I strongly do not recommend doing business with this dealership and urge potential customers to be extremely...