Spa Bar - Hair Salon & Spa — Local services in Alafaya

If I could give this place 0 stars, I would. Not because of the establishment itself, but because of the poor customer service from staff and mainly, the manager. I got my lashes done here right before I left on a cruise. The very next day, I noticed that lashes from my left eye were falling off. This was my first time getting lash extensions so I thought it was normal and was already at sea so I couldn't do anything about it. During the course of the cruise, almost half of my lashes from my left eye had fallen off. As soon as I got back from my cruise, I began calling and texting Spa Bar because my thought was that maybe not enough glue was placed on my left eye and I needed to get it fixed. Never did I imagine that there would be no response to calls, voicemails, or even text messages. A week later someone finally answered the phone and said that they were training a new reception staff, okay. The lady I spoke to said she would speak to her manager and get back to me. I waited a couple days and then started calling again and no response. I don't have the luxury of taking my 3 kids to a salon just to get in communication with someone so I continued leaving voicemails and text messages until someone finally answered the phone and I asked to speak to the manager. What followed was a nightmare of a conversation. The manager took absolutely no accountability and blamed me for "possibly" rubbing my eye too much, the beach water from my cruise, a watery left eye, complete absurd hypotheticals because I made sure not to wet my lashes unless washing them and whatever happened to my left eye, would have happened to my right. She said her lash tech was a professional of 5 years and there was no way for her to make a mistake. At this point I have 2 lashes on my left eye and my right eye has all lashes intact. She proceeds to saying that an appointment was made for me to go in and get it fixed after the lady I spoke to brought it to her attention, but I had never been informed of that appointment. So now, not only is she blaming me for the time passed, blaming me for hypothetical factors I could have done, but now she's also saying I was a "no show" to an appointment that I never made nor was informed of. Her solution to the situation was to have me pay for a fill-in and then she would offer me a complimentary set. So basically pay more money instead of fixing the mistake they made and taking accountability for not answering their calls, voicemails, or text messages for weeks. After going back and forth for 15 minutes, I decided to finally take my business elsewhere and share my story so that others may find a more professional establishment to get their lashes done. I'd rather pay double at another place that values their customers, rather than spend a dollar more at an establishment that blames clients, doesn't answer calls, doesn't take accountability, and doesn't provide appropriate solutions when human errors are made by...

Honestly I had such high hopes with all the good reviews but it was a total let down. My friend and I went like two or three days ago to get our Brazilians done there. It was really clean and the people were really friendly which is why i’m giving it two stars. My main problem is that it’s wax so you’re supposed to be completely hairless. After I got home I noticed that i still had hairs even after the lady told me she was tweezing out what she didn’t get in the wax. It honestly looked like I had shaved or something. I came to the conclusion that because she was doing it so fast, instead of pulling the hairs from the root she was breaking them. so basically, majority of my brazilian still has hair. the only part that doesn’t is the top. my friend has the same problem I do and we were both done by the same girl. I would also like to add that i’ve been waxing for over a year so it’s not like my hairs are super thick or stubborn. This might be TMI but i just wanted to leave an honest review. I don’t see myself coming back here after this and I feel bad about it because i reallyyy...

I first heard about SpaBar through one of my clients and since I don't have much experience in cosmetics I figured I would give it a shot for my back waxing. I made an appointment rather than walking in, at the discrection of my client, because she said it gets really busy due to their popularity. The website was super easy to navigate and I made an appointment for early afternoon. When I got there, I was kindly welcomed by a woman named Bruna who asked me to have a seat at the actual bar (which I thought was cool because of the company name). After a short wait I was guided to an individual room by a woman named Molly. She made me feel at ease, as I was very nervous since I've never had a wax. To my surprise, the waxing wasn't actually very painful, coupled with Molly's distracting and humorous conversation. Once finished, she gave me a few pointers on what the next few days would be line and how to care for my back. Overall, I can't say enough kind words about ladies and their service! Would...