Ashley Store — Local services in Alafaya

Rula helped me and my small family of 3 buy a couch that was perfectly in our price range and wonderful for our family. The prices it’s self was very appealing with their Black Friday sale. Rula is attentive to her clients, she is a great communicator, gives great insight on the products on the floor, and you can tell she cares about you as a customer. I came in with my husband and daughter ready to purchase a couch and Rula didn’t shy away from any of my questions or concerns. She even gave us some tips on our furniture which is helpful as a young couple making a big purchase.

UPDATE: just received a call from the warehouse and informing me that we would not be receiving our brand new couch until after Thanksgiving. This is completely unacceptable since we will be entertaining family during thanksgiving everyone needs a place to sit. We were supposed to get our couch this week on the 22nd, they can’t deliver it to us. They didn’t give a reason why. I called the store because the warehouse informed me that I could pick it up in person on Saturday 23rd, But the store that I bought it from here at Waterford Lakes would need to change the delivery instructions to a pick up order instead of delivery order. When I just called the store the sales associate stated they changed the order for me and doesn’t know the warehouse address. I called back the number that warehouse used to try to get the address myself because it is really unacceptable and unprofessional that the store does not know their warehouse address but OK, but I got a representative when the representative pulled up my account. It shows that the delivery options for my account was never changed. I am not surprised considering the Sales associate at the store I spoke to didn’t even confirm my name or email when speaking to me. I guess I’m gonna have to go into the store with my husband to have this taken care of because we need our couch before Thanksgiving. Huge inconvenience Sales associate wasn’t even trying to be empathetic about it or apologetic he even tried to ask me if I knew for sure if the furniture was out the warehouse like I’m stupid or something. The way that the sales associate dealt with this delay delivery was unprofessional, And whoever answered the phone and try to change my address, but didn’t need training. The sales associate was very condescending to me for wanting to pick up our order at the warehouse, I have the correct information, I spoke to directly to The warehouse manager, That sales associate needs to learn how to change an order from delivery to pick up in the system, they have our order they can’t deliver it on time. Does not mean that we can’t go pick it up ourselves and get it. This store has to get better customer service when it comes to delayed deliveries I went back and read some reviews and saw that other people were having...

Let me start by saying I would give zero stars if it were possible. I have had the worst customer services experiences of my life in Ashely stores and I will never again spend another dime with this company. The sales tactics are ridiculously shady and the associates go back and forth between thinly veiled misdirection and blatant, outright lies.

Do NOT ever apply for the Synchrony card through Ashley because you’ll be told later that you have to individually finance each and every item in the store that you would like to buy, while putting your previously purchased items on the back burner to accrue interest even though it was initially marketed as a credit card. You can ignore the fact that your account says you have “available credit”, because you won’t be allowed to use it. You’ll be told by an associate when you get the initial approval that you can use your credit as it becomes available, while they hide the fact that you are required to individually finance everything or face paying incredibly high down payments at well more than fifty percent.

If you’re lucky, a sales associate will attempt to ask for an unbelievably high credit line increase on your behalf as a ploy to sell you additional items you don’t need, which will make a hard pull to your credit score that you didn’t ask for. Perhaps instead you’ll come in contact with a sales associate who is well aware that you are attempting to use this “available credit” and let you get through the entire purchase process before informing you that this is an impossibility.

Maybe you’ll decide to call customer service (like I did when your living room furniture arrived damaged), assuming that they will help or care. Don’t bother. You’ll just be pushed through a never-ending loop of people claiming they will call you back and never taking the time to respond. This company does not give a furry rat’s behind about keeping your business because they know that once you’ve signed the paperwork, there’s nothing you can do.

If you’re like me, then all of this will happen to you and then some. Do yourself a favor and spend your money anywhere else. I’ve had better experiences at the kiosks inside IKEA than Ashley stores. Also a little side note for those reading this: Amazon has all the same items for less money, free shipping and returns, and wonderful customer service....

CHEAP VIETNAM WORKMANSHIP SHOPPERS BE AWARE DO NOT BUY FURNITURE AT ASHLEY'S THEY MAKES CRAP FURNITURE AND THEN DON'T WANT TO HONOR THE YEAR WARRANTY!!! They are not accredited by the Better Business Bureau for reasons multiple complaints. We came across a bedroom set that we both agreed on, and after a few months of use the wood or particle board bed frame is coming apart. I had no success in getting some customers help online or by phone for some resolve with this matter, so my husband visited the store from where we purchased it from and opened a case. They stated it would only take 72hrs for a representative to get back me. So I waited a week and no response. Once again, I had to visit the store because its impossible to get ahold of someone through the phone system, and this time requested to speak with a manager and asked why they were no calls? He stated that all they do is sell the furniture and no more, but at least this time he was able to give me a case number and stated I would have to give them a call thinking it will be easier than the other animated numbers I had called before. Well once again had no success in reaching a live representative to speak with and there phone systems will just keep looping you over and over again without being able to speak with someone!!! At this point I we have visited the store 3 time as it is impossible to get ahold of anyone or get any resolve as NO ONE reaches out over this matter. Do your diligence on research of furniture and company you buy furniture from because this will be my first and last time purchasing and spending almost $5800.00 on furniture that only last 4months before falling apart and headaches of trying to reach someone for solutions. Like most companies they just want the money and afterwards ypur on your on! Most likely will have to reach out to.the Better Business Bureau if they continue to give me...