The Village at Alameda — Local services in Albuquerque

I’m not the kind of person who writes reviews. In fact, I’ve only ever written one. But I must write about the Village on Alameda. My mom’s move to assisted living followed a lengthy stay in rehabilitation after she fractured her ankle. In our reluctance, my husband and I scoured Albuquerque and Rio Rancho for a perfect fit. Of course, in the back of our minds lurked the uncertainty of what living centers are really like and how residents are really treated once you sign on. It's like a new pair of shoes. You just don’t know what you’ve got until you’ve worn them for a while. The Village is a light and airy facility with an open welcoming entry. It is incredibly clean, noticeably lacking any odor, up-to-date in its furnishings and very well-maintained. My mom’s one-bedroom apartment is quite pleasant with all the amenities to meet her wheelchair bound needs. Staff is always available and anxious to assist both residents and their families. I only ever knew the staff to be kind, patient, considerate, gentle, and loving. Of much greater importance, my mom, who was mentally sharp until the end, found all these same things to be true. The facility is secure; I never once worried about my mom’ safety, either from within or without. A personal alarm is provided so that she can call for staff in an emergency. An activity schedule runs essentially non-stop through the day. Frequently my mom was utterly worn out by days end but refused to rest less she miss out on any of the social interaction and fun with the other residents and staff. The Village hosts Thanksgiving and Christmas dinners, events to which family are invited. The festive, warm, and welcoming atmosphere is quite apparent. And meal times are always a welcome time for family to come and share time with residents. My mom’s initial intent was to reside at The Village until she recovered her strength and could return to her home. But approximately six months into her stay she expressed how much she loved the people and the day-long activities and how much she would miss all of it if she left. So, she decided to stay. My husband, mom, and I recommend, without ANY reservation, The Village on Alameda. The people and facility are...

The Village at Alameda is a great place if your loved one can be independent. If they only need a small amount of help. Oh and if they don't talk back or stick up for themselves. They have a wonderful staff there except for in management (the director specifically) Don't let them snow you and tell you that they have a small caregiver-to-resident ratio because that is not the truth. They are understaffed and their staff is underpaid for all they do. Countless super hero caregivers left during my mom's stay there and nothing was done to try and keep them. I realize a place like that has a budget to adhere to, but you gotta do what you gotta do to keep the good ones around! My mom is a very strong minded woman....some might call her a handful at times....it is so obvious to us that the best thing in their minds for my mom was to drug her up and stick her in a corner so they didn't have to worry about her anymore. I am happy to say that my mom is in a different facility that doesn't believe in drugging up the elderly and she's only a week off her meds and has made an amazing turn around. Monica is really good at putting on a face. There are reports generated on how quickly the caregivers respond when the resident pushes their button. And Monica lied to me twice....first, she told me there was no such report...then when I pressed a second time she told me she couldn't print it. I have it on good authority from a former employee that they use those reports to make sure the caregivers are doing their jobs and those reports go in their employee file. That is just one example. She needs to be let go and Doralei (the marketing director) should be running that place as she genuinely cares about the residents there. I would not recommend the Village if your loved one needs too much help, but it really is a nice place if your loved one can be somewhat independent....

My family was fortunate enough to get my dad a studio apartment here at the Village. From or first encounter with Doral Lei to our departure we knew we had found the right place. Everyone we encountered from the attendants to the nursing staff was polite, professional, and most importantly they displayed a caring attitude and definitely looked after the needs of Dad. Rhonda was amazing in how much time and attention she gave to my dad. The dining room staff provided excellent meals and tried to accommodate the desires of my dad. The nursing staff and med techs worked without error and even brought to our attention an errand medication order from a hospice nurse before it could be administered. For this attention to detail I am grateful. When my dad passed, the staff of the Village was respectful and kind and made us feel like dad was loved by them. The facility manager Monica was quick to respond to our questions and concerns. I feel confident in recommending the Village at Alameda based on our experience there. I would choose them again in a...