Starbucks — Restaurant in Albuquerque

I go here quite often and the girl working tonight 03/27/24 @ 630 pm is extremely rude or sad or really just has no customer service at all. . I came through the drive through and I get greeted with “what can I get you” sounding like sadness from inside out and I’m trying to do my order and when I’m trying to figure out what else I’m going to get you can hear her sighing in the intercom. Then I pull up to the window and again in her sadness from inside out voice she said “heeeyyy” no type of enthusiasm or nothing then I get my drink it’s obviously not what I had wanted in the 1st place and I asked for them to remake it she just gave me the same stupid drink and I saw the 2 girls laughing about it because I watched the whole encounter happen cause she left the window open. Does Starbucks not hire these friendly people anymore. Is everyone seriously that depressed that they are working or what ? Won’t be...

I ordered the bacon sausage wrap, which was so dry with only a couple of small pieces of meat for $7. I don't even think it had cheese in it. If it did, it was so minimal I couldn't taste or see it and it didn't aid the dryness of the burrito. I don't frequent Starbucks often either so I didn't know the usual process and the drive-through person didn't explain very well. I had a gift card from a coworker but wasn't told the amount on it. Instead of her saying something like, "Ok there was $5 on the gift card, that leaves $2 still owing. How would you like to pay for that?" She just said, "Ok $2 and would you like to keep the card?" So that...

I want to thank Yli, Alameda and Washington store. She took the time to listen and check the situation which was 2 days previous and when she was unable to fix the issue, she gave me the phone number I needed and in such a polite, friendly and immediate way. It's rare to find good customer service any more, the brief phone call made an impression and she deserves to be recognized. I called back to get her name and told her why, she expressed how much she appreciates the feedback. Thank you again, Yli, you...