First, let me say that the Nectar Mattress we purchased is OUTSTANDING! I didn't realize how much our old mattress was affecting my body.
However, I will say that if you live in the Houston area, do not buy from The Woodlands or Conroe store. I would purchase directly from Nectar Mattress online.
The salesman, Joshua Elliott, does not honor his word. After doing some comparison shopping, we decided to go and test one out. Once we decided this was the right mattress, Josh let us know they offered the same price as Nectar online (which was correct). He also shared the mattress protectors and sheets were on sale. And my husband asked if he offered a military discount. Josh said he could throw in an additional $50 off.
Because this mattress was for our RV, we wanted to measure everything to ensure it would fit in the space. So, we offered to come back the following day to make the purchase.
The next day, I came back by myself and purchased the mattress and everything seemed to check out. Later my husband asked me if Josh gave us the discount. When I checked the receipt there was no $50 discount as he'd promised the day before.
So, I returned to the store to bring it Josh's attention and he said he couldn't because the sale had been closed. Then proceeded to get me to try to spend more money suggesting he could give us a discount on another purchase or buy one, get one. I told I was only interested in him honoring his word. Honestly, we didn't care about the money, but he could have offered us a set of sheets to make up the $50 difference.
Then he said that they sell the Nectar Mattress cheaper than Nectar online (which is a lie). The day we inquired in the store, he specifically said they offer the same price as Nectar (and I verified it right there in the store). At that point, I realized that I was dealing with a sleazy salesman. Anyway, if you buy a Nectar mattress, just deal with the company online. And if you prefer to buy one at a store, don't buy from Mattress Brands in the Woodlands or Conroe. If you inquire before buying, get everything in writing!!!
Other than the selling experience, the mattress sleeps great! My back has thanked me every night since we...
Read moreHi my name is Martha Herrera and I set out today to put a bed together that I had purchased online a couple of weeks ago… My brother-in-law came and put it together and I realized that I needed a boxspring. I had a pretty stressful day trying to get everything organized and put together it was 6:30 in the evening and I called mattress Brands in the woodlands Mall, and spoke to A gentleman named Chance, and I had expressed to him how important it was for me to find a low profile queen box spring, and needed it delivered. Chance called the location in Conroe and spoke to the owner to find out that they had one in stock… So I called the Conroe location and spoke to the owner myself and within 45 minutes, my Low profile box spring was delivered to my door. Now that’s what I call customer service I was one happy customer and I will be returning to look at their awesome pillows thank you so much for being strong willing and able men which is sometimes hard to come by nowadays thank you again take care have a blessed day. See you soon happy customer...
Read moreHad a great experience working with Joshua. I've been waking up with bad headaches and a stiff neck for about 2 months, worried I had a spinal cord injury going on. Joshua (awesome customer service) answered my many questions and patiently guided me to choose a new type of memory foam pillow which gave me the right amount of support to enhance my spinal alignment, it was soft enough to where I slept peacefully for the first time in about 2+ months, but most noticeably, I didn't wake up with a headache anymore! That's a game changer for me. I feel so much better in the mornings now. The price was better than I expected; less than half of what I had been quoted for a Tempur-Pedic pillow elsewhere. Also, the delivery via FedEx was very fast; I ordered it on a Tuesday and had it delivered that Thursday afternoon. I wish I had discovered this place sooner. Highly...
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