ServiceMaster by Advanced - Alexander — Local services in Alexander

My house was damaged at the end of June. I've been without almost half of my house since then. My insurance company recommended ServiceMaster for services, and I wish they had not. They came out and did water mitigation. They did an estimate for interior work at the beginning of September. In order for them to get started, they need a down payment. I told them they needed to send over documents to me to send to my mortgage company. Or they could just send them directly. They say they did, but my mortgage company hasn't reached out to me like they did when the other contractors sent their information over. I left them a one star review before Thanksgiving, and they left a pretty condescending reply. They did however reach out and said they would try to make things right. A guy came out and said they would try to have my house finished by Christmas. They also wanted me to take my review down. This is the day after Christmas, yet I'm still without almost half of my house. I've given them opportunities to make things right, but they have not. It also doesn't help that most of the people I've spoken to there have been arrogant and condescending. They simply do not care about you, or else I wouldn't still be in this position, six months later. I do not recommend...

Service master FAILED at providing a quality service and FAILED at having a professional staff. I Had a AC leak. drywall damage and ceiling falling. service master showed up and placed some fans, sprayed a little perixide around and left. water still dripping from ac unit pan and from floor into space between floors. water eventually found its way downstairs. My wife and I shop vac the water up and started getting things dried up. 3 days later different crew, this crew was belligerent and condescending to me and my family. i finally was tired of his abuse and told them to get the fans and get out, i was finished with this crew and the attitude i was getting from them.

keep in mind the total time spent at my house by service master was less than an hour. over 1000 dollars charged. I will keep all my friends informed of the bad service and outrageous prices charged by service master. Please read this review for what it is, bad service and being overcharged is not a good way to do business. Sorry servicemaster you failed again. Use this company with caution. My Insurance company has removed them from its recommendation list because of...

We could smell mildew after our roof leaked. Very scary. Called ServiceMaster yesterday afternoon. Kara answered the phone and was very courteous and helpful. Within a half hour, she called back to schedule a service representative for between 9:30 and 10 a.m. the next day. Clayton called to ask if he could come a little early and was here by 9:20. He inspected all of the areas we were concerned about; thoroughly sprayed all areas affected in the attic, pulled back the insulation, sprayed & put insulation back in place; sprayed under the roof attic area where water had left its marks. Clayton explained about the formula used and its effectiveness. He came, he worked, he conquered--all within a short period of time. Gosh,...