Algood Massage & Wellness Center, LLC — Local services in Algood

My wife called in advance and booked a couples massage (per their policy). Our appointment was at 11. We arrived 10 minutes early, but the doors were locked. We waited until 10 after and tried to call the center. No answer, so we left a voicemail inquiring about our appointment and the scheduled time.

We had other appointments so after waiting 15 minutes passed our appointment time we left. Twenty-five minutes after our appointment we get a call from our therapist. Several people were busy (including the owner), had other appointments, called out, were sick, or traffic was really bad. No one bothered to call us (even the one stuck in traffic) to inform us they were running late. To top it off, the couples massage we had booked wasn't even going to be a couples massage because the other therapist called out at some point. Again, no one bothered to contact us.

I understand things happen, life happens, but for a business to require appointments then not bother to contact their clients until nearly 30 minutes after their scheduled time is just poor service and remarkably unprofessional.

The therapist who contacted us did offer their "birthday rate" as compensation, but the whole experience was off-putting. It is unlikely we will ever attempt to book with them...

My former massage therapist I used to see on a monthly basis is no longer massaging due to medical issues. I am in the process of finding a new massage therapist. I originally made an appointment to see Cassandra. I then received a text stating she was sick at 6:45 am on the same day I was supposed to go in at 9 am and my $35 credit was on my account. I am happy they let me know ahead of time. So then I made an appointment to see Noel later in the evening. My body was screaming for a massage since I haven’t had one in almost 2 months. My hips were on fire and I’ve been having issues sleeping.

The inside of the facility is very nice. It is welcoming and relaxing. Noel is very nice and we had a nice chat. He asked what pressure I liked and what my problem areas are. The massage overall was relaxing and he did address most of the problem areas in my hips. While I think Noel is a good fit for others, I am looking for something else.

I called the office to address the prepayment issue and they said it should’ve been applied to the massage instead of paying the full $70. I can get a refund or roll it to the next massage. They ended up refunding the $35, which...

The waiting area is very clean and calming. I wasn't waiting there very long, but they were playing nice, calming music and there was water and other beverages. My first impression of this business was EXCELLENT!! The woman at the desk welcomed me immediately and went to tell my massage therapist I was there. Everyone was so nice, friendly, and professional.

Lucie was very friendly and nice. From the moment she came out to get me from the waiting area to the time I paid and left, she made me feel calm and relaxed. She asked questions at the beginning about my problem areas, how much pressure I needed, and about any areas I didn't want massaged. She was great at getting the knots out of my neck, back, and legs. She is very strong and has a great technique for getting at the tight muscles yet soothing the other ones. This was definitely a high-quality massage and Lucie's methods were amazing. She was open to feedback during the massage and adjusted her pressure accordingly. Lucie has an awesome personality and was a lot of fun to chat with during my massage. I highly...