The Original Mattress Factory — Local services in Altamonte Springs

The young store manager was fantastic. Eager to help and wanting us to be happy with our sleep experience. HE made mattress shopping easier and pleasant. Thank you Delvon Johnson for your help and expertise. However, The rest of my experience was a total disaster. I spent way more money than I needed to in the store and I ended up with something that’s not at all worth what I paid. I feel like I was cheated. They are not good people to work with (the managers), and I suggest you stay away from this store. Go buy a good name brand mattress, and you’ll thank me. I wish I would’ve heeded the bad reviews on this site before I went into the store. I will never show up there again and suggest you don’t either. I made sure all of my friends and all of my social media acquaintances know what happened to me at the store so that they don’t go in and make the same mistake. Stay away from the original...

Our recent visit to this store was incredibly disappointing due to the behavior of an employee named Thomas Laney. Upon entering, there was no staff present at the front. My daughter urgently needed to use the restroom, so my wife walked with her toward the back, calling out to see if anyone was around. The restroom door was wide open, indicating it was accessible, and there were no signs stating otherwise.

Suddenly, a man—presumably Thomas—began aggressively confronting my wife for being there. His tone and attitude were completely uncalled for, especially considering the door was open and the store was open for business. This interaction was not only unprofessional but downright disrespectful to a family trying to handle a basic need in a public space.

It’s unacceptable to treat customers this way. We were shocked and deeply disappointed by the lack of courtesy and basic...

Great service during visit, while waiting on delivery and follow up afterward with a personal postcard from the manager Tami. This is the fourth bed I have purchased from the original mattress factory in almost 20 years, changing bed sizes and moving between Florida and Tennessee being the primary reason. I just purchased and had delivered at end of January a queen set of "orthopedic luxury firm" with queen frame, floor model headboard, and mattress protector plus delivery set up with confirmation provided the day before with a 3 hour window. Recommend this and any other Original Mattress Factory over any other place to purchase a mattress for your home and...