Bass Pro Shops — Local services in Altoona

UPDATE I have to update my original review below. I did finally receive my two accessories packages I originally ordered back in early November.

CJ in the service dept. made some arrangements to get me my order. So now I have an almost complete order. Still waiting for my 72” plow blade to arrive but CJ got me the 66” which was sent by mistake and will replace it with the 72” once it arrives.

A big thank you to CJ he actually went above and beyond to get me taken care of.

I really hope BPS makes a better effort in the future to follow through after the sale. This Off Road thing can be a big market for them especially if they follow all the way through with it. People are nervous when spending this type of money on a new to BPS product but if they get on top of it it could be very profitable for them.

Thank you CJ and I’m sorry if I wore your phone out !!

• I’m really disappointed with the BPS at Altoona Iowa. On November 9th 2020 I placed an order for a Tracker 800SX LE. I also ordered two Accessory kits, a premium hard top kit which included doors and front and rear windshields and a winter kit which is a snow plow blade. At that time I paid a deposit and was told to expect delivery in 4 to 6 weeks. Six weeks later when I called they informed me that the premium hard top kit was back ordered and that they took my 800SX LE out of the production line and it would be on hold until the parts for the hardtop and slow plow were available. When I asked how long that would be they said possibly the middle of February. Later the sales person who was VERY helpful said she had a unit now in the store from a canceled order and that I could take delivery of that unit that day and come back for the 2 accessories kits when they arrived. I agreed to that and accepted the unit on December 21st.

I received a call from Brandon on February 10th telling me the snow plow kit had arrived and I agreed to come in on the 11th to pick it up. Today the 11th as I was getting ready to go pick it up CJ from the service department called me and said they had sent the wrong blade and not to come to the store. I asked when I could expect the replacement and was told “I don’t know”

Well here we are the 11th of February and still no accessories. Keep in mind this is over $5,000.00 worth of add ons. I wonder how many people would pay over 5K for something in this store and be willing to wait over 14 weeks for their items.

The delay I kind of understand, the lack of anyone knowing anything about the items is the issue. If a customer asks “when can I expect it” the answer shouldn’t be “I don’t know” the answer should be “let me find out for you” and then that individual should get on the phone and start calling until they can get the answer they need.

Come on Bass Pro Altoona Iowa, you are there representing Bass Pro Shops as a corporation. And in my mind you are failing at that task.

Never again will I enter through the doors of this store. In my mind if you don’t care enough to help me, you do not deserve my business.

Thanks...

6-29 Editing with an update. It's now been two years, next month. So, the inquiry, due to the fraud that was admitted to, will soon fall off my credit report organically. Just an update to remind anyone shopping when the fraud department of Cap1 tells you that this might take a few months to resolve what they really mean is that it will never be resolved and I guess BASS doesn't care either. This will be my last review and post on the matter, except for calling Capital One which has - in the past, all the way through this process the past 24 months, and continues to relentlessly spam me in the mail with high interest junk credit card offerings in the mail, to see if I can at the very least finally get off their mailing list. I doubt that will be achievable. But I will never ever have any nice feelings or do biz with them, and would only ever shop at Bass Pro Shops again unless I had to.

Oh, and thanks for being quick to have a nice guy who wasn't trying to harm me, but you hire or train to aggressively push your credit sales tactics - and you guys messed up, and you are really good at trying to sell me an app and credit cards, like every big store does these days, but can't resolve the issues, deliver like a partner would, and can't provide the actual service paying customers like me (who still spent more than 1k in your store that same day, in good faith, actually want an need, Cap1 failed you, failed me, failed your employee, and staff, and the lack of consumer protections and follow up, follow through was amazing to me.

Original review below: It's been going on two years now since Bass Pro Shops partner Capitol One (CAP1/BASS) admitted to me on the phone in front of the management near the entryway of store where I was asked to join the "club" that fraud was likely committed, and that was confirmed in a letter I eventually received after I made repeated requests.

I was told from day one it may take a few months, maybe even two or three months, for the hard inquiry that was made due to the fraud that was admitted to to fall of my credit report. I felt that was unacceptable, yet waited patiently. Here we are now going on two years later and I've never complained publicly. Yet the fraudulent hard inquiry stands impacting my score.

Even after calling Capital One and speaking with their fraud department several times regarding.

What do you think so, Bass Pro "club" people and Capital One (CAP1/BASS) partners? Is the lack on consumer protection, often thinking of how the senior citizen or widow next in line that are probably being taken advantage of too, even worse, and may even have a harder time dealing with the consequences, which is unacceptable is absolutely...

I have never seen a mess like this. The company is quite obviously telling these poor kids on the floor to push the club card as hard as humanly possible. We had it mentioned first when we got to the coolers. Nice kid. Told us we could get 10% off and 20 bucks if we signed up to be members today. Then it was mentioned again and again as we went through the store. We took the referral cards from a couple of them to be polite. Then we went up front to pay and begin the circus. Went to the booth to sign up and take advantage of the offer. SUPER nice lady working that booth with another young woman. Once we start the process, some random greeter walks up, takes the screen we're supposed to be using to sign up, basically hijacking the sign up from the lady at the counter, tells us HE is going to give us 10% off and 20 dollars today (you know, the offer everyone is getting) has us fill in our info and looked like he was about to change the referral number in the sign up (to his own I'm guessing). At this point the lady at the counter politely asked him to make sure the referral number on our card was the one being used. I stepped in and said that I thought that we could handle it from here and thank you. He went back to the front after that. Then we see one of the other girls that had given us a referral card at the side of the counter we were at looking a upset. I believe it was because she saw we weren't using her referral card. We then worked on getting the process finished with the club card, the lady at the desk showing the younger girl a few things about what she was doing. We finish the signup, and at the end a woman with an "I'd like to speak to your manager" haircut who ironically enough appeared to be some kind of manager berated the woman at the desk for showing the younger woman anything to do with club cards. If correction is required, it's understandable but doing it in front of customers and as arrogantly as she did is incredibly unprofessional.

TLDR: Pros - Super friendly and helpful sales staff and club card desk workers. Store is amazing. Cons - Club card, club card, club card. Employees are actively working against each other for club card credit. Some management needs to work on soft skills. Did I...