Old Navy Outlet — Local services in Altoona

I needed to exchange 4 pairs of pants because I bought them when I was bigger in August. Unfortunately, I had some medical issues happen that caused a 40lb weight loss in 2 months and a half. One of those many symptoms was lightheadedness so I didn't trust myself to drive. Therefore, I couldn't return these pants before their 30 day return policy. I was hoping that they would do an exchange for the same pants, just a smaller size. I was hopeful because I overheard one of the cashier's do a return for merchandise that had been over 30 days in the customer's possession. So when I talked to a cashier (not the same one who did the return) she said she couldn't do it bc it was over 30 days. I told her I wasn't returning just exchanging sizes. Still couldn't. So then I asked them why did the other lady get a return and not me. She said she wasn't the cashier who had handled that. True that, this woman was a team lead but not willing to hear me out. I was not happy but I figured more has been lost in floods. Luckily another store was able to help me out, which I'm VERY...

This outlet is ok. Ive been to nicer, more organized ones who had nicer staff.

To me, its all about the service and the atmosphere of your store.

Not one staff person said hi to us when we were there except for the cashier.

When I asked the cashier to let me check my account for my Old Navy bucks and my discount she did not wait, ran the transaction through our card and handed us...

Customer service skills need improvement. Clerk walked away in the middle of checking us out to talk to co worker in dressing room about when she would get her lunch break. When she did return to compete our purchase, she was only interested in talking with her coworker at the next register instead of addressing us as customers. When I asked a question, she walked away without...