Staples — Local services in Altoona

I am extremely disappointed with Staples' corporate policy regarding store closing times. I was in a rush to print some important papers and made it to the store right as the clock struck 7:00 PM. Despite being there at the exact closing time, I was refused entry. I understand the need for punctuality, but this rigid policy is absolutely ridiculous. If I arrive at the posted closing time, I should be allowed in to quickly complete my task, especially when it's something as straightforward as printing.

This isn't an issue with the employees—they were simply following orders from higher-ups. My frustration lies with Staples' corporate management, which clearly prioritizes rigid policies over customer service. You’re a company that prides itself on serving professionals and businesses, yet this policy is anything but professional. It shows a lack of flexibility and an unwillingness to accommodate customers in genuine need.

I’m rethinking whether I can rely on Staples in the future. If you can’t even provide basic courtesy for customers who arrive on time, maybe you don’t deserve our...

pretty rude! i had an amazon return and didnt pick the option for a label. struggled with changing the return. I don’t have a printer to print a label. So the clerk said that they had printers didn’t tell me that they charge to print it. Couldn’t figure out how to get the email to print. Finally got somebody over to to help with it, but it printed on two pages. So I had to pay for two pages and when I brought it back to you the desk with the rude lady she’s like oh geez. And I said well you Wouldn’t bother to help. Then she makes a smart remark like we’ll make sure you keep your receipt in in case they have problems with this. All of it could’ve been avoided if she was friendlier and offered to help me do it. Never come back...

OMG I love this place!! Just stopped in for a peek at some art stuff for my daughter and was welcomed as soon as I entered. Then was even walked to the aisle I needed and he was very friendly and gave me his opinion on this and that. Then I found so much more lol. Miranda was one of the best customer service people I've come across in a long time. Everyone there was great but she truly made my experience amazing. She went above and beyond and I honestly will stop in there Everytime I'm in the area just to see her smiling face. Thank you Miranda for going out of your way. Staples don't let her go she is a huge asset. And this Staples store smaller or not has some of the nicest people working there and definitely worth...