If I could give 7 stars I would.. Steve came to my rescue after fielding a call at 630 in the morning when I noticed my sprinter van had sprung an enormous oil leak whilst driving down to the gas startion. Fortunately most the massive leak I was able to wipe up , but the mystery was where all that oil had gushed out from. I am moderately knowledgeable about engines and I figured I had blown a head gasket, oil cooler hose or some other horrendously complex and expensive dysfunction. My van was not drivable and I was unable to determine the source of the leak. I was envisioning a tow truck, major expenses and a car rental to drive back home to Sacramento. Steve had the intelligence and integrity to suggest it might just be a simple easy to fix blown oil filter gasket. . He loaded up 3 gallons of synthetic oil along with a filter and a gasket and drove his motorcycle from home to the gas station where I was stranded and with in minutes had solved the mystery and allowed me to drive home safely and economically This is a quite a testament to his honesty, service orientation and ingenuity and he went out of his way to help a stranger .. I wish I lived closer , so I could regularly return to his business for future service. I trust him and you should too.. Thank you...
Read moreI am very, very pleased with my experience here! In the almost 6 years I've owned my MBZ, I've had the best car service experience at Bavarian Auto House... and it's not even close! Steve is a wonderful person, and I appreciate his transparency in his explanations and what he and his crew do. This is unlike taking my car to the dealer, where they claim something needs to be done (but don't offer much of an explanation or details). Steve explained everything to me succinctly and to the point. I knew what services were being performed and why they were being performed. He only mentions the services that your car needs and will not upsell you. How's that for a breath of fresh air! He even showed me the new parts that were going to replace the old parts (and also the replaced parts afterwards). As some of the other reviews mentioned, don't judge a book by its cover! This place might not look all that great from the outside, but don't let that keep you from making the call. The quality of service is excellent and that's all that matters. Although honest mechanics are a dying breed, a few of them still exist (with Steve definitely being one of them). I highly recommend Steve and Bavarian Auto House. One of the easiest 5 star ratings I have ever given, and I will be back! Oh, and I should add that my car runs really well after the service....
Read moreThis review is long overdue, but Steve’s kindness has not been forgotten. Steve is not only the best when it comes to servicing my BMW, he’s just an all around good person. He is honest and forthright in his analysis of any issue I have ever had with my car and I trust him implicitly (can’t believe I’m saying that about an auto mechanic based upon my previous experiences with others in this field!). He uses genuine BMW parts and really knows his stuff. After a horrible experience ( long story) I had elsewhere, I took my car to him to inspect. As I had expected, I had been really taken advantage of - but worse than I had thought. He explained and showed me everything. Along with other issues, the BMW brakes he had installed just months before had been replaced with cheap Chinese brakes and pads. Before leaving he even said he’d better check the lug nuts just to be safe. Sure enough, several were dangerously loose. I learned a tough lesson, but Steve’s wise counsel and understanding helped when I...
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