Upstate Appliance Inc — Local services in Anderson

My boyfriend bought me a new refrigerator at Lowes in December. Ice was building up in freezer. A repairman was sent out and found the defect.Whirlpool ordered a new one and Upstate was suppose to deliver it. After being given the run around since 10 this morning and after I had cleaned this one out. They kept giving me the run around and said they could not deliver today. I went thru all this hassle for nothing. I would never reccomend this place. The lady was rude saying I was getting a Free refrigerator! Oh it is not Free my warranty is still good and my bf paid almost $900 for this...

I asked for a quote to replace a part, the element to be exact. I had make and model, the element would’ve been worse case. Maybe a fuse she stated.

I would think you could give me a part price and then added labor hours (round about) plus the rate.

She wasn’t having it. Which is fine, but act like you’re being inconvenienced for doing your job. If answer questions on the phone is beneath you and you can’t answer the question, then hire someone who can!

I was gong to get a price on the part, but after the way she made me feel. I wasn’t going to ask her nothing or spend my...

Rude, unhelpful, and left my wife and I high and dry with a busted washer and a newborn baby. I scheduled a service call through the manufacturer's warranty service, and they set me up with this company. I called to confirm the appointment on the day of, and was told that it had been cancelled because we were "outside their service area", even though they are the closest authorized provider to our location. They never bothered to inform me or the manufacturer in of this fact, so now we are stuck with a broken washer for an...