A.R.I. Appliance Sales — Local services in Anoka

I don’t complain often, but after 3 terrible experiences & multiple conversations with the customer service/management (that went in circles & ended with no resolution) I have to tell my story.

I first purchased a washer & dryer combo. After I found out that they don’t do gas hookups in Minneapolis or St. Paul because they don’t have the license, we decided that they would deliver to my garage. The day of delivery we received NO phone call & found that they had left the washer & dryer on the sidewalk outside of the home. We were frustrated, but we were able to move them ourselves & just kind of forgave the miscommunication.

When our refrigerator started to act up we called for them to come & fix it. We were told that there was a $95.00 charge for a diagnosis & that if we choose to get the repair the $95 charge would then be taken off of the repair cost. On the day of the appointment no one came... I called the store & was told that they came, rang the wrong bell, knocked on the wrong door & then left. We made another appointment... They called and were earlier than the agreed time (even though I made it clear I wouldn’t be home) I rushed to get home & then was told that we had to pay the $95+ what the repair cost would be! I figured that the people at ARI would honor what we had been told previously by their employee. I thought they would understand that with all of the bad interactions that we have had so far, they would want to make it right. They didn’t. They even resorted to lying. I really haven’t ever experienced this from any professional company that I have ever dealt with.

I highly recommend that you steer clear of this 3rd rate company. They don’t value...

If zero stars was an option, I would've chose that. We will never use ARI Appliance again. Please take our advice and don't ever pay up front, even if they need to order parts. Only pay when the parts are in and the work is completed.

Normally I choose to give my business to the small businesses. I will be much more apprehensive now.

Initially they came out the same day which is great. Then it went south from there. Taking 18 days to get the parts in and costing $453 to fix an LG dishwasher. We had a lot of time to determine we'll instead replace the washer for less than the $453 to repair it. And miraculously when we called to cancel the order and get a refund the parts were all of a sudden in! And Dave refused to give a refund when I said I wasn't going to pay regardless if their manufacturer takes the parts back. Not my problem. Have better relations with your vendors. Keep the part in stock for the next LG dishwasher.

You'll have much better luck with Appliance Solutions out of...

I stopped in because the freezer, of the matching fridge/freezer combo looked nice. The first thing I checked was the build date. (2004) :(. I was about to walk out, and Sara asked what I would offer. I offered 70% list out the door. She checked with the manager, and said we could deal. At this point I asked ONE question, "What was repaired?", she answered immediately, "compressor". I paid and agreed to come back the next day. (need truck/trailer) When I picked it up, I looked at the compressor. It had no new solder joints and was really dusty.( not new) She came out and said "oops" this had a new condenser fan the matching fridge got the compressor. My assumption is that when the compressor went in the fridge, someone bought a new matching set, and nothing was repaired on this 17 yr old unit. They didn't even clean the dust and dirt from under it! Wasted lots of my time, fuel($), and patience. Much too much "sales" going on, not enough...