Ebony Beauty Supply 3 — Local services in Antioch

Hello google viewers,

I’m a local in the area and have now shopped at this location the last 4 months on a regular. I frequently change my hairstyle at least two/ three times a month. So you can guess I run through supplies often.

So here’s my breakdown,

THE STAFF:

Decent, they have product knowledge = 6/10

IF YOU CHOOSE TO SHOP HERE: Helpful for the most part, however if there’s certain brands I would like for braids, locs etc. half the time don’t have (I have to drive a little further to find) However, it would be nice to have familiarity of favorable brands to know what to suggest ( save the sale)

My experience with this location seems to decrease every time I visit. It’s convenient to stop by because I live so close.

Recently I came by 7 minutes before closing to grab some braiding pomade and one of the associates rushed to the door to tell me they’re closed. Literally on the door it says 9am-8pm mon-sat closed at 6pm Sunday.

I told the young lady I just needed to grab one item. Card or cash for whatever made it faster for me to get back home. She persistently shut me out to say “we close at 7:50pm —__— come on now.

I’m uncertain of what ethnicity owns this business but to be in an area (majority surrounded by black folk) to supply cultured hair product, you’d think they’d be more professional and dialed into that community and how they treat people. The community that surrounds that store is what cuts that check.

Nevertheless to say... I’ll continue my purchases elsewhere and I don’t care to drive a little further.

I’ve ran business for eight years, one thing I know for sure is that the staff reflects the owner. You can tell when management is connected or...

I hate to leave bad reviews but unfortunately EVERY time I come here I have a bad experience. If 0 stars was possible, I’d give just that. The staff is always incredibly rude, they seem like they hate their job and the costumers that walk in. They racially profile and make it very known that they’re not fond of a specific group of people. At first I tried to ignore it but I can’t help but share my experiences. Just the other day I walked in and they entire staff stopped speaking and watched me shop, followed me around and not once ask if I erred help. On multiple occasions I’ve been followed around , watched and ignored by the staff, it is a very uncomfortable experience every single time. They also have a habit about talking about people in Spanish not realizing I along with others could understand. I’ve even grown a habit of walking around holding my wallet because I was tried of being treated like a thief. The environment is tremendously uncomfortable. I ONLY go there because it’s close to my home and the products I really like can only be found there vs other stores. Unfortunately I have to refrain from going there due to the terrible experiences with staff even though I love the products...

This is my third time shopping there. The other two times was great, but this time around very unpleasant. I walked in and one of the workers was by the door. There was no greeting. If you’re at the door I would assume you’re the greeter. Moreover, I was never asked how can I help you? Nothing. Mind you there was three workers. One with the blue hair was on the phone talking about employees. She should’ve went to the back and talked. The light skinned curly hair girl should’ve helped me instead or the one on the phone should’ve got off the phone instead of talking about the work schedule of others to another employee. Just very unprofessional and tacky on all of them. I work too hard to be spending my hard money and not get no hi no thank you no nothing!

I called to report and the lady I assume who has blue hair picked up apologized but had a dry tone. You can keep your apology!!!!! The nerve to say “Usually we say hi.” Ha! All about consistency! My daughter was with me so I kept my cool because all of them would’ve got...