ViprTech Gaming PCs — Local services in Arbutus

This gaming PC was a Christmas gift for me and I had holly jolly Christmas spirit until I realized that a $900 gift serves the equivalent purpose as a box. I could’ve bought a cardboard box spray painted white for 50¢ and it would serve the same purpose as this PC. It crashes every 5 minutes. The frames run worse then mobile phone games. There’s a battle royale game I like to play called Fortnite and it runs better on my Nintendo Switch that I got when Nintendo Switches were released. The power unit seems to have a loose area and the plug tends to unplug itself all the time from the slightest shake. Also, what’s the point of a gaming PC to send it with only 100 GB of storage?? That’s only the amount of storage to just download the games. I bought a portable USB hard drive and I don’t know if all the plug in ports have a loose problem but the hard drive unplugs all the time and i’ll make a lot of progress into doing something and then boom, all my hard work is gone because there isn’t enough storage without the hard drive in. It’s hardly functional and this is so upsetting. My mom tried to light up my Christmas just a tad bit because I’ve been so angry and stressed from losing so many people I loved in such a vast time. This PC just causes more stress and makes me feel like i’m not meant to have anything good for me. It makes me feel like all of my odds will forever be bad. My mom struggles with money too and I bet this company will run my mother up the walls (from the reviews i’ve read) and give us little to no help. This has to be some form of theft I know my mother didn’t put out $900 for some gnarly junk like this. There is no absolute way. Each day I grow more disgusted by it. I haven’t told my mother yet because I don’t want her to stress because she already has enough of that so I just feel stuck...

Overall - 4 Stars. Customer Service - 5 stars Recently got the computer as a gift. It arrived in a timely fashion and was all plug and play. Worked well for about a month before I heard clicking sounds coming from the computer. Was able to troubleshoot that the GPU fans were failing / not working. I was frustrated that it happened, but having some knowledge of the field, its pretty typical for parts to be faulty or fail. I contacted Viprtech via phone and left a message assuming it would be a day or two before a call back would happen; they called back the same day and got a ticket started. They stated that they would communicate via email after the call and I was able to track all communications via email and their ticket system. They did require some information (order number / photos and videos of the issue occurring) which was sent. They got back informing me of their normal protocol on shipping the computer back to them for testing and warrantee work; but also offered the option of just sending the faulty part back and they would send a new card (just had to pay the shipping of the old part 18$). Shipping of old and new card took about a week, during which communication still occurred with Viprtech (shipping and follow-up questions). New part arrived, installed and working fine. Obviously keeping an eye on it in case of a repeat issue. However, customer communication was excellent, questions were answered in as little as 15 minutes to a couple hours (keep in mind not operating on weekends) and in the end they resolved the problem. I want to thank Colin K in customer service for the help, communication and issue...

Please note, I give a five star rating automatically as long as all is good (or compensated when it isn't.) Computer came - damaged HDMI port (now four stars.) It was packaged extremely well, so it's extremely unlikely that it was damaged en route. After a few back and forths, it was their solution for me to pull out the damaged video card and mail it to them so that they could 'test it.' In the mean time I would be out of work for at least a week and a half. They understood my dilemma and didn't offer to send a replacement while they did their testing (they should have tested it before they sent it to me) - three stars. Once I began using it, I noticed that the wifi kept shutting off randomly about every 5-20 minutes. The fix was to unplug and replug the wifi they sent. I contacted them and would get one sentence responses (mind you, I did all the research before I contact them...I mean, a lot of times one can fix the problem themselves if they try first.) There wasn't much help there - nor really an offer to help. The tone was that 'it wasn't their problem'. I own a business and I know that in dealing with customers you should at least FAKE concern. Nope. Not here (two stars.) I'm not contacting them anymore - will just deal with it and replace parts on my own going forward. Some companies just aren't worth it when there are others...