Excellent service food not so much. Had a family dinner catered here. The service and accommodations from the time I contacted the restaurant to the end of our dinner was excellent! They helped me in menu selection to keep cost in my budget when I started going overboard. I live that they didnt try to push me beyond budget.
Our server Michelle (??? If I remember right) was really accommodating. The room was nicely setup. As some reviews said the decor is dated but its clean. The staff was very helpful in setting up our equipment, serving dinner, desert, etc. My one teen wanted a kids meal instead of the buffet and it was no problem (I even understood the pricing). We preordered the kids entrees but that didnt get passed on. The service was still fast though!
Now the food would be my only disappointment. The shrimp scampi sauce had am overwhelming seafood taste. I didnt taste garlic, lemon or white wine. The beef burgundy delicious sauce, the meat cut, texture not quite right. Garlic mashed delicious especially with the gravy from the beef. Salad and breadsticks wasn't excellent but it was decent. I would suggest they do a garlic, butter, oregano, Parmesan cheese mix and brush on sticks for final pass thru the oven and sprinkle with course salt. The house salad dressing umm was missing something it was almost delicious but missed the mark a bit.
If the food changed just a smidge I would definitely return for another event. The service again was wonderful. If your looking for a place to host an event I'd consider them and maybe pick different...
Read moreDined today with a group from my church. Great fellowship!! Food was good….not great, but good. In-house service was good; however, I had issue with the take out portion of my order. Customer service, consideration, and respect went totally out of the window when I phoned them to advise of inaccuracies in my order (I live quite a way from this establishment). After explaining that the seafood was missing from the Seafood Fettuccine I ordered, who I was told was the “manager” spoke with me briefly and seemed to amiably resolve the situation. He then fetched the waitress, Angela, who proceeded to insist that I didn’t ask for what I KNOW I ordered. (My husband only orders 1 of 3 varieties of meals when we dine out—Seafood Alfredo being one of them smhlol). She proceeded to “argue me down” that I hadn’t requested what I requested! How DARE she!! I’m assuming the “manager” within earshot, stood by, and let the waitress speak to a customer in that manner!!!! SMH….and not LOL. Obviously a miscommunication occurred, but for the manager handle the situation as he did….to call the waitress in and allow her to berate a customer, and he follow up with more of the same is totally unacceptable. Who’s the Manager?!?!?? Without belaboring this post, I needlessly say that I WIILL NOT be returning to this restaurant after being berated, disrespected, and humiliated as a paying customer attempting to reasonably address an issue. SHAME ON THEM!!!! *If you place a to-go-order, PULLEZZZE be sure to check it THOROUGHLY. Don’t trade...
Read moreI’m generally forgiving because I know & have been in those trenches. We have been here a number of times over the years. I recall good food & service. The last 3 times have been disappointing. Tonight we thought it would be better. Nope! Coming through the door the hag as the hostess (?) w/ the leastest had less than a friendly & welcoming demeanor. We sat & were next approached by the waiter Manny. He was pleasant enough in a forced kind of way. She ordered Veal Piccata. It came out cold & I think it was horse hide. (Tough, flavorless & if the sauce had any more cornstarch in it I could have use it to hang wallpaper.) We returned it & were charged for the sides for a ruined dinner as if it was our fault. I played it safe w/ a Cajun chicken sandwich. That was ok nothing to say wow! that was the best chicken sandwich I ever had. Had to find my own ketchup for the fries. (Ketchup was a generic brand) Not Heinz or Hunts. Could have been from the dollar store!? The overall atmosphere was dark, old & had an odor of dirty socks or sweaty tshirt. Not friendly, happy or inviting. Great location, past history from years back was totally different. We will not be back until there is a management / ownership change. Good money should be followed by good food, a friendly staff, good service & a feeling that I want to bring friends to impress. NOPE! To many other great choices to replace this sad excuse for Italian food. Hope the owner takes action to restore it to haw it once was. We will not be back & steer all away to someplace else. Good...
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