DL HOPE VR HAIR — Local services in Arcadia

SO unprofessional. I went there to get my hair dyed purple. The person who was working on my hair told me that one color is boring so they added a silver color to my hair without confirming with me first. I didn’t tell them “Yes, you can dye the top part silver.” I didn’t say anything about it because I didn’t want to be rude and say I didn’t like it. After going home, I didn’t wash my hair for a few days. When I finally decided to wash my hair, the water was extremely purple and the color completely faded. The silver parts were yellow and the purple parts turned silver. I paid over $400 for the dye to not even last a week. It completely washed out and faded after ONE wash. I contacted the person who did my hair and asked for a partial refund. I said that I’d pay for the bleach but not the dye. They kept making up excuses saying that fading was normal and that I chose a “light color” so it faded faster. I didn’t choose a light color. I chose a deep purple. Even if I had chosen a light color, it shouldn’t completely fade and wash out with ONE wash. Especially for a professionally done hair dye job. I spent way too much money for the dye to have faded and turned yellow in one wash/less than a week. They do not want to give me any refund and are saying that it’s the “rule,” even though it doesn’t say anywhere that refunds are not allowed. I am so disappointed.

The guy who did my hair is ghosting me now so now I feel scammed. So so...

I’ve been going to Steven for years (when he was in Hacienda Heights, now he goes back and forth between both locations), and I can’t imagine trusting anyone else with my hair. My husband and my daughters now get their haircuts from him too! He has an incredible attention to detail and always listens to what I want, while also offering expert suggestions that complement my face shape and features.

Steven is passionate about what he does, and it shows in every cut, color, and style he delivers. I always leave his chair feeling confident.

He’s easy to communicate with and makes scheduling appointments a breeze. Whether I need a quick trim or a total transformation, Steven is always professional, thoughtful, and consistent.

Highly recommend Steven to everyone looking for a hairstylist who combines talent, experience, and genuine care.

I’m tempted to gate-keep him because I don’t want to have to fight for an...

This is the most disappointing experience I ever had, the Key, and the shop owner. I am not surprised this is rated at 3* salon. Ok where to start, I left with a hair that I didn't like, not the color I choose because key last minute added a green color to the mix because he thinks it will be great idea, without asking for sure and with all the English barrier, the cut wasn't what I wanted, after I came back to find a solution and redo my hair, no help was offered, I asked for a refund they said so way, to top it off when he looked up my transaction, looks like Key tip him self a 20$$ without my knowledge, the total price that I paid included his tip, no price list was hanged in the salon, so they charge whatever they want. Take your money somewhere alse please this is...