Sunright Tea Studio - Arcadia — Restaurant in Arcadia

I have been visiting different Sunright locations over the last two weeks to purchase drinks for the LaDS Collab. 4 locations in my area have confirmed and allowed me to order drinks in one order, as long as I had my friends or family with me to show that we each were getting a drink.

At this location, I ordered two drinks, one for myself and one for my mom. When picking up, I asked why there was only one merch set. The girl working said it's one per order. I told her that I've never had this issue at other locations, and she asked "don't you see the sign says 1 per person?", to which my mom responded and said yeah I'm the second person. The girl then said it has to be one per person per order, and that she can refund me for a drink and just do a repurchase. I thought she'd process the refund and do the recharge on the spot, but she only took down my phone number and said that I should get a refund receipt via text within 2 weeks. After that, she just walked back to the bar. Confused, I asked if I had to wait in line and reorder at the kiosk myself and she said yes.

I am appalled at the customer service and lack of communication. There were 3 people waiting for drinks when I came in, so it is wasn't even busy. I'm not sure why 4 other sunright locations have been okay to do group orders like this over the course of almost 3 weeks, but this ONE location couldn't. Let's say every location has been doing it wrong and this is the only one doing it right, but the girl was so rude in the way she responded about the sign as if it were a comprehension issue. Excuse me for having 4 other locations in LA/SB and 1 in SD TELL ME it's ok, ALLOWED the orders, and to assume this 6th location would too. This is the worst customer service I've received in all the time of being a loyal sunright customer and this shop, manager, or worker at the very least needs to do BETTER. Now I also need to look out for a refund that may or may not even be processed on top of it all!

Lastly, there is no reason why two of our drinks took 10-15 minutes to make when every store location has been able to push out the same drinks in just a few minutes, even during rush hour AND when the stores were packed. Ridiculous.

When calling back to ask for a manager, guess who picked up and said there was no manager to speak...

Sunright Studio Boba is an absolute boba haven! This place knows how to make a mean bubble tea, and they do it with style. From classics like milk tea to creative, fruity concoctions, they've got it all. The boba here is always on point – chewy, sweet, and the perfect complement to the creamy tea. Oolong, jasmine, or Assam, I don’t think you can go wrong. All the fruit teas are amazing too. I generally go for 50% or less sugar level. My only gripe is that they do run out ingredients from time to time, whether it’s brown sugar boba or crème brûlée pudding. It’s not really the store’s fault for being so popular. It’s just disappointing when I’m really craving something and not be able to have it. Same goes for their online ordering system. I think there’s some sort of traffic control. At some point, they just simply stop taking new orders online. And you may think going to the store can get around this issue but when the order queue is that backed up, do you really want to wait in person for 45+ min for a cup of boba milk tea?

But when it comes ambiance, well, It's not exactly a vibrant and trendy spot. I won’t lie - this is not exactly a fantastic spot to hang out with friends and definitely not even for a casual date. It’s fortunate that there’s a food court right next to the shop so if you really want some place to sit down, you can. But… I wouldn’t make it my first...

Sunright Tea Studio has became one of my weekly boba stop! Everytime I visit 99 ranch I would go to Sunright for boba! We usually go for a fresh milk tea or Brown Sugar boba milk (with boba) and add an additional cream pudding topping. As a sweet tooth, I would always get 100% sweetness and less ice. Their cream pudding tastes just like those milk pudding you could get from Taiwanese 7-11's !! Additionally, if you are a mango fan, I recommend their frost mango with jasmine tea jelly. You can tell they really put in the effort to make their toppings because the cream pudding is filled with milky flavor and their jasmine tea jelly has the perfect jasmine tea aroma!

Not long ago they had a collaboration with Maple Story which came with a super cute cup and the Kiwi Maple Story Collab was pretty good. The balance between sweet and sour was just perfect which made the drink super refreshing. I don't think they have it anymore since I visited again today and they did not have the cute cups nor the special drinks..

Give their fresh milk series a try or substitute your milk tea using fresh milk instead of house milk, it is completely a game changer! The one lacking in flavor for me from their fresh milk series would be the creme brulee boba milk. The creme brulee foam is really tasty but was, in my opinion, not strong enough for the whole...