Adventure's Edge — Local services in Arcata

So we went in to drop off a Kokatat suit with these guys for forwarding to Kokatats service team which was closed at the time. We walked in & were greeted by a friendly front counter guy & joined shortly after by what looked like the cycle tech. We explained that we were from out of town & that we had a Kokatat RA #. It didn't take too long for Jennifer to come out of a back area to spearhead the opportunity to use the words "NO" & "CAN'T" several times. We explained that Kokatat asked us to drop it off with them. She said that they "couldn't do it". "We have to give you the RA #" if we are involved". I explained who told us to do what & why. She said that "someone was new & had mis-advised us" entirely @ Kokatat. After listening to what she said I suggested starting a new RA# so they could handle the process. Jennifer had no interest in doing that or anything else for us. She ended by asking us for the RA #. I asked why she wanted the RA # if she wasn't going to help us. She said "so she could have a talk with the rep that wrote the RA @ Kokatat". I said "Hmmmm, You have a nice day" & we walked out. Jennifer never got our names & knows nothing about us.

Like Jennifer I am also an owner of a specialty store in a small town on the Oregon Coast with a showroom & that offers products & services. I guarantee that my team & I will treat Jennifer better then she treated us if she walked into our store. Even when I tell someone NO if NO is the only answer, I still do so politely & after first getting the names of who I'm addressing & providing reasonable alternatives. I keep issues with affiliates out of the communication flow with the customer & would focus on other ways to show the customer that I care. Don't spend your last sentence with us trying to rat on your local business Kokatat. They shop with you (I'm sure) as they are locals & Kokatat does not sell everything needed to paddle. Instead you hurt yourself & attempt to hurt Kokatat. What a pleasure it must be to have Kokatat in your town, why ruin it? If I had my way, you wouldn't be selling Kokatat at all throwing down poor customer service like that & trying to punk those guys in front of customers. I glad your employees saw this whole thing go down so they will understand where a review like this came from. I'm a business owner & am well committed to every sport you outfit for with the exception of climbing. I spend lots of money to do the things I love. I also have been working with Kokatat for years & pretty much thought this whole encounter was a joke. They never taught me any of these techniques in...

I bike every single day (6k+ miles a year, 100+ hrs a month), my bike is my primary form of transportation. I have done business with adventures edge many times and the mechanics besides Jeff, are pretentious. I have even gone into adventures edge ready to drop a grand or more and walked out because they are so rude. I don't have the nicest bike, but it shifts electronically and has carbon bits. It's not, an unnice bike. Everytime I give them a chance, besides Jeff, it's a horrible experience. I tried to take my bike in to have a fork installed saturday, and they said it would be ready before three pm on Monday. I called at 1pm Monday and asked how my bike was doing, only to get the response, "Have we called you? If we haven't your bike isn't ready yet." And so I asked if I could get an update, to which they transfered me to the bike mechanic and the mechanic said they didn't have a part they needed, but hadn't called me to tell me, so nothing had been done at all. When I walked in, across town to see what the part was, they treated me like I was the issue, while also having random parts that weren't mine labeled for my bike and then telling me I brought them in a bunch of random pieces and it was my fault. No sense of customer service was given. It was completely rude from the get go. Whoever answers the phone has horrible customer service and is pretentious. I asked them for their name when leaving and they said, who are you, and I said a customer, I'd like your name, and they replied, I don't know you, so I'm not telling you my name. Whoever that person is, ruins Adventure Edge. (The employees also would not act like that if the owner was there. To be fair, she is nice. But she was not there.) Noone was kind or nice and so I elected to take my bike elsewhere to Revolution, who didn't have any issues with fixing it within the day, which they did. I will never go back to adventures edge.

This is not the first time either I've had issues with adventures edge and the customer service. Even if you want to support your local businesses like I do, this one is not one worth supporting. They don't care about everyday bikers. They don't care about their community at large. They are elitist. Which is a shame.

If you read more reviews about adventures edge you will see this is a common...

I came here to shop for some new shoes with my wife, and had the displeasure of one of the worst shopping experiences I've had in Humboldt so far. I was wearing a hand-me-down family jacket, which isn't fashionable by today's standards, and was immediately judged by the staff. They gave us no time at all to look at the shoes we were hoping to buy, and continually asked if we were doing okay, while having 3 separate workers watching us at all times. It has been the single most blatant profiling I've ever seen, and I've worked retail for years. One worker faking stocking while watching us through a mirror and two making rounds on us. At check out when my wife asked about exercise clothes, she was met with immediate condescension, completely unprofessional. Only after I revealed I worked for a partner company did we get even a hint of decency. All in all their selection is lacking, and their atmosphere is gloomy. If you give the appearance of being poor or untrendy, I would avoid this place, because they definitely want you to know you...