Cox Store — Local services in Arkansas City

Cox is the WORST, we've had them since we moved to town because they was the only High-speed internet option, over 4 years they have raised our rates each year but not providing better speed or services! You can upgrade and spend more $$ with them over 2 clicks, but you try and downgrade or remove services and they will keep you on hold for 20 minutes and hang up on you several times. Total BS

We now have FIBER OPTIC options in Ark City, for 1/4 of the cost, the service is great, so glad we called IDEATEK when they got everything setup, couldn't be happier with them, and their customer service is pretty good too!

Cox, you should be ashamed...

I've had cox for 8 years and have had nothing but problems. From outages to slow service and when I call to talk to someone you either get someone you can't understand and/or rude people who act like they can't help you. I finally called The local store thinking they would be better and upon talking to Justin the store manager I got condescension and no more help than if I talk to someone on line. After today I will no longer use cox...

We called to cancel our service because of pricing. We wanted our service canceled the next day not the day of the call. 08/07/2025 but they turned it off anyways. At 4:30pm 08/07/2025 we called explaining that we didn’t want it off today but tomorrow like we had previously said and they just hung up. Went to call again and yet again they hung up on us. No wonder why people are leaving this unprofessional company. I’m so glad we are switching...