Pizza Hut — Restaurant in Arkansas City

Ordered dinner on 4/19 through the terrible pizza hut app. During the entire process of building the order the APP said the order would be ready for pick up in 20 minutes. What I ordered was one of the Melt Boxes that includes a full melt and some fries, a pasta, and 8 boneless wings. After placing the order I received an email receipt of my order saying that pick up time would actually be 30 minutes. I arrive five minutes early (25 minutes) to pick up my order. The person working the drive thru was not knowledgeable about anything and acted as though it was their first day. No biggie yet, as jobs can be challenging and it very well could have been the person's first day. They came back to the window and said it would be a few minutes as they were waiting on the fries (all 11 of them) to finish. At this point we are now over the 30 minutes that should have actually been 20 minutes. Still no big deal, slightly frustrated though. After another five minute the person brough me my order and i drove home to eat dinner with my family. Upon first bite of my pizza melt I was greated with a gnarly rubbery chunk of sausage that has no business being in my pepperoni lovers pizza melt. So I then inspected my food and saw that it was some sort of meaty melt with all sorts of things other than pepperoni. I called the store. Have you ever tried calling your pizza hut's local phone number? A non human answers the phone and you have to select an option. This is a small town and that is unnecessary and stupid. When I was able to finally talk to a human I spoke with someone who was unable to answer a yes or no question, who was not able to accept my order number that I was reading off to them, and who did not know anything about anything. They finally got someone of some sort of importance on the phone to help me. I explained to them what the situation was and they asked what I wanted. I said I wanted the correct item and I expected them to deliver it since they are the ones who screwed everything up, the person agreed to get that done and owned responsibility for the error in their kitchen. They then said it would be 30 minutes. I asked why so long and opposed that solution, as my family was eating dinner now and therefore I would be unable to eat with them. They then said I would have an in store credit of $10 to use upon my next visit. I asked how I could use that, if I would be getting an email with a coupon code or what. I was then told that there would be no email or code and that I would have to call or come in to use the credit. The correct pizza melt arrived at my house over ONE HOUR LATER. You can read this review as you wish, I mean they did make everything wrong correct and gave me an in store credit. However the issues with this store have been on going forever and this is my point of no return. Out of all of the food ordered on this night the only thing that tasted good were the boneless wings. The pasta was overcooked with a crunchy and rubbery texture and the "alfredo cheese sauce" was as thin as water while the breadsticks that come with the pasta were so hard someone could have used them to break a window if they wanted to. Getting my corrected lukewarm food over an hour later after my initial call to them in unacceptable. I am a local person to this store, and all of the other reviews of how filthy and poorly ran this store is are all true and accurate. I highly advise you to reconsider this store. If you do eat inside, double check your receipt before paying because they are shady on how they apply coupons. I also have a concern with the "in store" credit. It seems as though keeping the credit in house avoids Corporate from knowing anything about the issues with the store as there is no record of the issue happening. Simply put, avoid this store. If you need Pizza Hut drive ten miles north to the one in the next town. You will have a much...

Very disappointed in the Ark City, Ks location!! I have had trouble before ordering pizza from this location and then not having it right or having little to no toppings or sauce on the pizza and charging an arm and a leg for it. Tonight did it for me I ordered two pizzas and two bottles of pop my ticket was over $30 it was a carry out order and we live 5 miles out of town. I specifically told them I wanted lots of sauce and toppings and I didn't want my pizza slapped together and looking skimpy, I've even paid extra for decent pizzas in the past. And he assured me they would be great. Of course i open the box when my husband brought them home and they are dry as a bone with hardly any toppings!! I Own a restaurant, I know that mistakes happen and I know most customers are out to get a 'deal' ... This is not the case... I am not asking to get something I didn't pay for... I simply want what I did pay for and was willing to pay extra. When I called to speak to a manager... She just credited $3 for each pizza!!! Ridiculous!! At my restaurant when we mess...

First off the server did not come to our table over 30 minutes then when the poor table clearer finally took our order we waited a good 25 minutes for a refill which they never came to my table, I ended up going to the counter to get a refill then when our order finally came the appetizer arrived the same time our pizza did it was cold and undercooked so after deciding we could not finish our appetizer we decided to eat the pizza another 45 minutes after we were done someone finally came to our table the only time they showed... we complained and still only got an im sorry so we told the management on duty who basically told us his crew were incompetent and dumbasses. Which I do agree but feel this was unprofessional but the way tonight was I wass not surprised .about the only thing that was good is I paid 6 dollars and some change for a large specalty pizza an appetizer and 2drinks but as far as returning I would not and do not recommend it to...