ARLINGTON SMOKE SHOP — Local services in Arlington

I purchased a Puffco Hot Knife from this shop earlier today and immediately realized it was defective — it never powered on or worked at all. I came back within two hours of purchase with the product still unused, and the employee was hesitant to believe me. He called his boss, who claimed he had “never heard of issues with Puffco products.”

After a quick Google search, I found that this is actually a very common problem with the Hot Knife, and Puffco even acknowledges it under their warranty policy. The shop reluctantly exchanged it for a new one, and at the owner’s request, the employee opened the replacement in front of me. It also didn’t work straight out of the box.

The boss then suggested we “charge it for a while,” so I waited about 10 minutes in the store — still nothing. I took it home and charged it for over an hour, and it’s doing the exact same thing: blinking light, won’t power on.

I called back to let them know, and was told to “take it up with Puffco” myself. That’s unacceptable. As a distributor of Puffco products, they should stand behind what they sell and ensure they’re providing working merchandise — not push the problem onto the customer. Now I’m out $55 and stuck with a defective product.

Avoid this shop unless you want to gamble on faulty merchandise and zero...

It’s unfortunate they can’t sell flavored vapes in Massachusetts, but they certainly can sell “Clear vapes” some have a more fruity flavor and some more menthol flavor. When I went into this store to purchase the crave naked clear which is more fruity the girl behind the counter had no idea which was which. There all in a white box. Makes no sense to me. So I decided to “take her word” that the 2 she sold me were the fruity flavored. I opened them up and was pretty upset that they were the menthol flavored. So they need to mark the boxes and not keep them all together because how is a customer to know what there buying. I will not be going back. I found an on line store which sells flavored vapes. They were...

Went here today for the first time! Don’t give a lot of reviews but let me just say, A+ smoke shop. Such unique and creative pieces! The glass is beautiful and the prices are insanely reasonable for such nice stuff. Also everything else! Really great grinders too. I picked this one up today - it has a little pop out drawer! I love it. It was a recommendation from the owner - who is the absolute best.

I’m super ADHD and take a million years to choose something and he went through all the different grinders with me. He gets an idea of what you’re looking for and gives you options (and unlike a lot of places, hes not just upselling you, he gives you what he genuinely things you’ll like) I will absolutely...