Kroger — Local services in Arlington

Gross incompetence all around. Several undertrained or incorrectly trained employees. I worked at Walmart and Aldi for so long and had to suffer so much disrespect from customers, but never, not once, broke professional composure and responded in kind. I will certainly not tolerate being disrespected when I've been in no way disrespectful. This location clearly fosters a culture accepting of disrespectful conduct towards all customers regardless of their behavior.

Today is the last day I will visit this Kroger location after being a loyal, well-mannered, and honest customer for a very long time. My wife and daughter who witnessed no longer wants to shop at Kroger at all. Two different employees told us the holiday candles marked as clearance would be price matched for us. One said for certain they are all clearance because they just got off shift and bought one of each earlier on break. I checked the price in the app and asked, "So why is it showing full price in the app?" to which I was told again not to worry, it would be corrected at checkout.

Our cashier called over a tall white manager whose name I neglected to catch to relitigate the issue of the price match, which he instructed her to "make it right." Our cashier didn't know how to perform the price match quickly, so we offered to go to Customer Service to get our total corrected because she had a growing line. Customer Service assumed they were processing a refund and eventually became overwhelmed by their own growing line of vocally displeased customers. They then told us to go ahead and insert our payment method, and announced our corrected total was incredibly close to our initial total. I told her there is no way that is correct, marked down from $6 to $1, there should be at least a $20-30 difference. So now we're told to wait for the supervisor, who calls a different manager.

So here comes a manager named Pete who tells us not only is he not going to honor the previous manager's decision to "make it right" -- he publicly degrades my wife by asking very loudly with a particularly strong emphasis on the key word, "Just why would you think our CHRISTMAS candles would be on clearance?" To which I step in and tell him that he has a large variety of holiday candles in a cardboard sidekick (actually a power wing, but I forgot the term in the moment), and there is nothing to indicate which candles are clearance and which are not.

Apparently, we're supposed to believe that Apple Pie is never associated with Christmas and that was actually the only candle variant on clearance. So he walks my wife over there, I ask my daughter if she'll be okay alone for a moment, and follow. When I get there he's already walked off and my wife is standing there at the cardboard holiday candle display looking like she's very confused and almost like she's trying to hold back tears.

I see him not far off and told the manager there's no way the comingling of products like that is within policy. He said nothing. My wife asked why didn't you move the clearance candles down there with all the other 'seasonal' clearance? He again, said nothing. He was about 10-15 feet away pretending to look busy adjusting the clearance bakery rack so he could ignore us.

I looked at him, pointed to the display and told him "this is incredibly stupid." That got his attention finally, to which he said "No, it's not." I told my wife to take a better picture of the sidekick for the sake of posterity. "Go ahead, that's fine," he said. I told him I hope he understands why he lost a long-time customer today, to which he turned his back and did not respond.

The fact that he only responded when he could be a jackass with a snide, pithy comeback rather than engaging in anything resembling customer service speaks volumes not only to his character, but the standards set by Kroger itself as a company.

My wife never once lost composure, spoke out of turn, or was ever in any way disrespectful. Still, she was treated like shit for daring to do as she was instructed by other employees...

CAUTION: Kroger on Lamar & I-30

I tried to shop at the Kroger on West Lamar at about 9:45pm on Wednesday, 14 August. They’ve gone a little too far in blocking entrances in the evening, so one is diverted from the shopping cart vestibule to the exit side of the registers. After a clerk finally moved a barricade (about fifty feet out of my way) so I could enter, I called the store to tell the manager what I had just experienced. I asked, “How am I supposed to enter your store,” and went on to explain the problem. The Manager on duty, calling herself LaShawn (sp?), began to inaccurately describe the entrance layout. I walked back to the front of the store and told her what was actually there.

STUNNING When I finished she said, “I din’ understan’ a word you jus’ said, but a few weeks ago….”

“Whoa, stop!” I said, “You didn’t understand what your Customer just said, but you’re going to start talking anyway!? Then I’ll repeat myself!”

LaShawn said, “No, no, you don’ tell me to hush. When I’m talkin’ you don’ interrupt me…” and she went on to reprimand this Customer of 14 years and to prescribe the tone I was permitted to use with her! I made forcefully clear that it was not her place to shout down the Customer in this economy, and I demanded the name of a grown-up who knew how to talk to patrons. The connection was lost (or she hung up) so I called back and demanded to speak with LaShawn.

A different woman answered and said “She’s busy. I’m from Produce. I can take a message.” I said I’d wait for her to come to the phone. I waited on hold until the same person answered with the same response. I said I’d wait again; the same person answered a third time with the same message. Again, I said I’d wait. For six minutes, the same person answered with the same dismissive response: a very deliberate and insolent message: No one here has to answer to you.

VIOLENT VULGARITY Finally someone else, a man this time, came to the phone and I demanded the name of the General Manager. He did not say what his name was, but this mystery person said, “Oh my, you sound very angry…” and began to mock and deride me in an impertinent tone. I again demanded the Store Director’s name. Then the mystery person said, “His name is [long pause] ‘dis diiiiiick!” and I was hung up on.

I will alert their corporate offices to the situation at this store (it’s not the only evidence of their decline in the last year) and I will inform you of the reaction of the General Manager when I attempt to meet with him or her tomorrow. That’s assuming he wants to meet – the fish rots from the head down, they say, and it was the General Manager who put a team of insubordinate, violently disrespectful and contemptuous swine in charge of a large...

I have been going to this store over a decade and never had any serious issues until recently. I was racially profile by the manager Ryan, and the cashier that lied and refuse to call the manager, because she messed up on my fuel points. This has happen twice with her. But when I ask to speak to the manager she refuse to call and threaten to call police instead,. when I told her that I would wait until they come. She then start sticking up her middle finger behind the window.

So I called the store to request the manager only for him to say he heard the call. But instantly believe her without me saying anything.

I told him Kroger have camera and they cam see her actions, and that I was going yo record He said that was illegal, which is NOT Texas is a one-party consent state and we are in a public area outside. I was not stopping any9from receiving service nor was I causing a scene. He went on to threaten me by saying he can issue trespassing? I asked why? Because I haven't done anything wrong. I'm trying to get my money back that she refunded without telling me. That take days to be refunded. She don't know my financial status or if I had more money.

He said because I won't move? I told him that's a lie. I don't have gas, and that he would be making a false charge. He said that's what the cashier told him. I told him to call police as the officer would see that I don't have gas... I had to call my son and ask to cashapp me so I cam purchase has. The cashier then came out to apologize for her behavior.

Which is not right for anyone to racially profile anyone or be treated in...